Patient Services & Scheduling Coordinator

Mercy Cedar Rapids; Saint Paul (MN); On-site; USD 22,000 - 28,000; Part time

Job summary

Mercy Cedar Rapids seeks a part-time medical office receptionist to support patient-centered care. You will provide front desk services, handle calls, schedule and manage patient appointments, and assist with basic administrative tasks in a busy clinic.

The role focuses on accurate record handling, patient education for procedures, and coordination with billing. Prior office experience in a medical setting is preferred, with a strong emphasis on professional communication.

Qualifications

• Excellent communication and customer service skills.
• Proficiency with scheduling and office software.
• High school diploma or equivalent preferred.

Responsibilities

• Answer telephone and direct callers in a friendly, prompt manner.
• Prepare incoming medical record information for provider visits.
• Retrieve and disburse messages.
• Schedule, cancel, reschedule and confirm patient visits.
• Provide patient education for scheduled tests or procedures.
• Assist with routine billing questions and escalate complex issues.

Skills

Communication

Customer service

Computer skills

Organization

Time management

Attention to detail

Fast-paced environment

Education

High School Diploma

Tools

Scheduling software

Clinical software

Job description

Mercy Cedar Rapids seeks a part-time medical office receptionist to support patient-centered care. You will provide front desk services, handle calls, schedule and manage patient appointments, and assist with basic administrative tasks in a busy clinic.

The role focuses on accurate record handling, patient education for procedures, and coordination with billing. Prior office experience in a medical setting is preferred, with a strong emphasis on professional communication.