Patient Services & Scheduling Coordinator

University of California - Los Angeles Health; Santa Monica (CA); Vor Ort; USD 44.000 - 63.000; Vollzeit

Zusammenfassung

University of California - Los Angeles Health Administrative Assistant III is responsible for patient scheduling, surgery scheduling, encounters, and related testing. The role involves obtaining insurance authorizations, handling inquiries, preparing documentation, and serving as a liaison among patients, physicians, nurses, and UCLA departments.

The position requires strong customer service, accuracy in documentation, and the ability to generate daily, weekly, and monthly reports to support

Qualifikationen

• Answer phones and redirect callers to appropriate area.
• Schedule new and return appointments, ancillary testing and surgeries.
• Explain charges to patients and assist patients with billing questions.
• Prepare all necessary documents and forward to appropriate departments.

Aufgaben

• Answer phones and redirect callers to appropriate area.
• Schedule new and return appointments, ancillary testing and surgeries.
• Prepare all necessary documents and forward to appropriate departments FMLA, Disability, EDD and worker's compensation forms as needed.
• Verify insurance coverage and obtain authorizations for ancillary tests and surgeries.
• Document in CareConnect all correspondence from patient and insurance companies.
• Explain charges to patients and assist patients with billing questions; communicate directly with PSS and billing.
• Prepare charts and encounter forms for physician clinics and support daily operations.

Kenntnisse

Scheduling

Customer service

Phone handling

Billing questions

Documentation preparation

Tools

CareConnect

Jobbeschreibung

University of California - Los Angeles Health Administrative Assistant III is responsible for patient scheduling, surgery scheduling, encounters, and related testing. The role involves obtaining insurance authorizations, handling inquiries, preparing documentation, and serving as a liaison among patients, physicians, nurses, and UCLA departments.

The position requires strong customer service, accuracy in documentation, and the ability to generate daily, weekly, and monthly reports to support