Surgical Scheduling & Patient Care Coordinator

UCLA Health; United States; Remote; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Santa Monica, CA is seeking a skilled administrative professional to coordinate and schedule patient surgical and laser procedures for assigned physicians. This role handles pre-operative testing, appointments, and guides patients through the scheduling process.

Responsibilities include verifying insurance, obtaining pre-authorizations, and providing billing guidance, maintaining accurate records in the EMR, and delivering frontline clinic support to ensure smooth daily operations.

Qualifications

• 2 years of experience in a medical practice, preferably ophthalmology or surgical specialty.
• Experience with patient billing practices, managed care plans, Medicare, Medi-Cal, and commercial insurance carriers.
• Ability to explain complex scheduling and authorization processes to patients clearly and supportively.
• Experience scheduling patient appointments in computerized appointment scheduling systems.
• Excellent organizational skills to ensure accurate scheduling of surgeries and communications.

Responsibilities

• Coordinate and schedule patient surgical and laser procedures for assigned faculty physicians.
• Schedule required pre-operative testing and appointments.
• Verify patient insurance coverage and obtain necessary prior authorizations, and provide guidance on billing.
• Serve as a patient liaison guiding patients through pre- and post-operative process.
• Maintain accurate documentation and patient records within the EMR system.
• Provide general clinic and administrative support to ensure smooth daily operations.

Skills

Scheduling surgeries

Customer service

Medical billing

Documentation

Communication

Tools

EMR system

Appointment scheduling software

Job description

UCLA Health in Santa Monica, CA is seeking a skilled administrative professional to coordinate and schedule patient surgical and laser procedures for assigned physicians. This role handles pre-operative testing, appointments, and guides patients through the scheduling process.

Responsibilities include verifying insurance, obtaining pre-authorizations, and providing billing guidance, maintaining accurate records in the EMR, and delivering frontline clinic support to ensure smooth daily operations.