Patient Services & Scheduling Specialist

Mercycare; Cedar Rapids (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

MercyCare in Cedar Rapids, IA is seeking a detail-oriented medical office clerk to provide clerical support and patient billing assistance. The role involves handling calls, scheduling visits, entering charges, collecting payments, and maintaining accurate records in Epic.

The position requires basic computer skills, knowledge of medical terminology, and strong communication. Prior experience in a medical office is preferred, with a focus on accurate data entry and HIPAA compliance.

Qualifications

• Word processing/computer knowledge required.
• Medical terminology and coding background preferred.
• Effective communication skills.
• Knowledge of insurance carriers and their eligibility requirements.

Responsibilities

• Answers the telephone and disburses calls in a friendly, prompt and professional manner.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner.
• Retrieves and disburses messages from answering service/machine and facsimile machine.
• Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant.
• Balances entry of charges and payments with the daily report and makes corrections as needed.
• Maintains and accurately balances cash drawer on a daily basis.
• Enters charges, as needed and payments made at time of service timely.
• Handles routine billing questions as they arise and forwards questions to the financial counselor.
• Registers the patient in Epic upon arrival and collects accurate demographic information.

Skills

Word processing

Effective communication

Insurance knowledge

Medical terminology

Education

High School Diploma or equivalent

Tools

Epic

RightFax

Billing software

Job description

MercyCare in Cedar Rapids, IA is seeking a detail-oriented medical office clerk to provide clerical support and patient billing assistance. The role involves handling calls, scheduling visits, entering charges, collecting payments, and maintaining accurate records in Epic.

The position requires basic computer skills, knowledge of medical terminology, and strong communication. Prior experience in a medical office is preferred, with a focus on accurate data entry and HIPAA compliance.