Patient Services & Scheduling Coordinator

Monarch; Raleigh (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Professional development support

Flexible benefits

Job summary

Monarch Healthcare in North Carolina is seeking a Patient Services Specialist to join our behavioral health clinics. You will manage front desk operations, patient scheduling, insurance verification, and billing tasks, ensuring a welcoming, patient-centered experience across multiple sites.

The role requires a high school diploma, strong communication, empathy, and the ability to multitask in a fast-paced setting.

Qualifications

• Education: High School Diploma (Required).
• Experience: 1–2 years in healthcare front office or customer service; not required but preferred.
• Familiarity with scheduling systems and electronic medical records (EMR) required.
• Understanding of insurance verification and billing processes (not required).

Responsibilities

• Greet patients and check them in/out of appointments.
• Verify patient identity, demographics and insurance information.
• Schedule, confirm and reschedule appointments; manage calendars.
• Collect co-pays and explain financial responsibilities.
• Maintain and update patient records in EMR; ensure HIPAA compliance.

Skills

Customer service

Empathy

Communication

Multitasking

Attention to detail

Medical terminology

EMR systems

Education

High School Diploma

Job description

Monarch Healthcare in North Carolina is seeking a Patient Services Specialist to join our behavioral health clinics. You will manage front desk operations, patient scheduling, insurance verification, and billing tasks, ensuring a welcoming, patient-centered experience across multiple sites.

The role requires a high school diploma, strong communication, empathy, and the ability to multitask in a fast-paced setting.