Patient Services & Scheduling Specialist

Duke PA; Mooresville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health Lake Norman Hospital in Mooresville, NC, is seeking a Patient Service Associate to coordinate clinic prep, identify patients, and support front-desk operations. You will manage patient check-in/out, process charges, and handle referrals while delivering compassionate service.

The role requires basic PC and data-entry skills, knowledge of medical terminology, and effective communication with patients and staff.

Qualifications

• Minimum of one year of work experience in patient service or healthcare.
• Experience coordinating multiple tasks or activities.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate daily clinic preparation and patient check-in/out.
• Enter pre-visit orders and prepare patient charts.
• Post charges, collect co-pays, and manage cash.
• Schedule tests and procedures and handle referrals.
• Answer calls and distribute messages per policy.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Telephone etiquette

Customer service

Organization

Prioritization

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health Lake Norman Hospital in Mooresville, NC, is seeking a Patient Service Associate to coordinate clinic prep, identify patients, and support front-desk operations. You will manage patient check-in/out, process charges, and handle referrals while delivering compassionate service.

The role requires basic PC and data-entry skills, knowledge of medical terminology, and effective communication with patients and staff.