Patient Services & Scheduling Coordinator

Methodist Hospitals; Merrillville (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

Methodist Hospitals in Merrillville, Indiana seeks a Patient Service Representative to greet and register patients, collect demographics, insurance and required signatures for physician visits. You will coordinate appointments for all physicians in the practice and ensure smooth patient flow.

You will schedule diagnostic tests, coordinate referrals, verify insurance coverages, and confirm appointments. The role requires excellent customer service, clear communication, accuracy, and the ability

Qualifications

• Certification as a Physician Office Business Administrator is desirable.
• Ability to apply medical terminology as it relates to patient visit and future appointments.
• Excellent communication and interpersonal skills.
• Customer service, reception, filling or billing experience in a physician's office or hospital.

Responsibilities

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Assists patients with check-in and check-out process and prepares medical records for physician visit.
• Directs telephone calls and messages to appropriate persons, provides customer service as needed.
• Initiates scheduling process for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments per protocol.

Skills

Communication skills

Interpersonal skills

Customer service

Computer skills

Multitasking

Teamwork

Analytical skills

Professionalism

Education

High School Diploma/GED

Healthcare/Medical - Physician's Office Preferred

Tools

Office equipment knowledge

Job description

Methodist Hospitals in Merrillville, Indiana seeks a Patient Service Representative to greet and register patients, collect demographics, insurance and required signatures for physician visits. You will coordinate appointments for all physicians in the practice and ensure smooth patient flow.

You will schedule diagnostic tests, coordinate referrals, verify insurance coverages, and confirm appointments. The role requires excellent customer service, clear communication, accuracy, and the ability