Patient Services & Scheduling Coordinator

ADP, Inc.; Louisville (KY); On-site; USD 25,000 - 29,000; Full time

Job summary

ADP, Inc. in Louisville, KY is seeking a patient services coordinator responsible for scheduling, registration, and at‑point-of-service payments.

You will handle inquiries, maintain patient records, and support billing processes to ensure a seamless patient experience. This role requires strong customer service skills, 2+ years in a medical office or similar setting, and proficiency with basic computer applications.

Qualifications

• 2+ years customer service experience.
• Strong written and oral communication skills.
• Working knowledge of computer applications in a medical/office setting.
• Ability to accurately record and transmit detailed information.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet patients and provide a welcoming experience.
• Assist patients with forms and consents and verify information.
• Manage scheduling, registrations, and front desk payments.
• Maintain lobby area; ensure confidentiality and privacy policies.
• Coordinate with nursing staff to ensure smooth patient flow.

Skills

Customer service

Communication skills

Computer literacy

Education

High school diploma

Tools

Practice management software

Word processing

Spreadsheets

Job description

ADP, Inc. in Louisville, KY is seeking a patient services coordinator responsible for scheduling, registration, and at‑point-of-service payments.

You will handle inquiries, maintain patient records, and support billing processes to ensure a seamless patient experience. This role requires strong customer service skills, 2+ years in a medical office or similar setting, and proficiency with basic computer applications.