Patient Access & Scheduling Specialist

ADP, Inc.; Kenner (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. in Kenner, LA seeks a front desk medical office assistant to support patients, schedule appointments, collect payments, and generate daily deposit reports using the Practice Manager system.

You will greet patients, route calls, verify registration data, and enter information accurately to keep the office running smoothly. The ideal candidate has an AA or BS with 2+ years of medical office experience, or bilingual with 5 years in medical offices, plus excellent telephone etiquette and

Qualifications

• AA or BS degree with 2+ years of medical office experience or bilingual with 5 years of medical office experience.
• Ability to read, write, speak and comprehend written documents fluently.
• Must be computer literate.

Responsibilities

• Answer and route incoming calls as appropriate; take messages when necessary.
• Greet incoming patients scheduled for appointments and verify registration information for accuracy.
• Notify nurse of emergency walk-ins to facilitate timely triage.
• Schedule center appointments in the EHS system according to protocol.
• Scan patient IDs into the patient management system.
• Cross-train with front desk staff to prevent backlog or interruptions.
• Communicate appointment changes, delays or cancellations to patients and Providers.
• Complete financial duties according to finance department protocols.
• Rotate to Call Center as needed.
• Create templates in the patient management system and enter data from screening forms.
• Initiate emergency roster of faculty and patients daily roster.

Skills

Scheduling

Patient service

Data entry

Telephone etiquette

Bilingual (medical)

Education

AA or BS degree + 2+ years medical office experience

Bilingual with 5 years medical office experience

Tools

EHS patient management system

Job description

ADP, Inc. in Kenner, LA seeks a front desk medical office assistant to support patients, schedule appointments, collect payments, and generate daily deposit reports using the Practice Manager system.

You will greet patients, route calls, verify registration data, and enter information accurately to keep the office running smoothly. The ideal candidate has an AA or BS with 2+ years of medical office experience, or bilingual with 5 years in medical offices, plus excellent telephone etiquette and