Patient Experience & Scheduling Specialist

MedStar Health; Vienna (VA); On-site; USD 25,761 - 45,075; Full time

Job summary

MedStar Health in Vienna, VA seeks a Front Desk/Patient Services Representative to greet patients, register demographics, and collect payments. You will coordinate patient flow, handle scheduling, insurance verification, and test requisitions, while providing courteous service and keeping the front desk organized.

Ideal candidates have strong communication, basic medical terminology knowledge, and CPR certification within 90 days. Jointly support teams and improve patient experience daily.

Qualifications

• High school diploma or GED required.
• Healthcare customer service experience preferred (0–1 year).
• CPR certification within 90 days of hire.

Responsibilities

• Greet patients and coordinate efficient flow; make appointments and register patients.
• Collect co-payments and Time-of-Service payments; update demographics and insurance information.
• Register patients, verify insurance, and explain patient financial responsibilities.
• Schedule follow-ups and required tests; prepare requisitions as needed.
• Answer phones, triage calls, and relay messages; maintain neat front-office areas.
• Support patient experience initiatives and participate in meetings as needed.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Prioritization

Teamwork

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Vienna, VA seeks a Front Desk/Patient Services Representative to greet patients, register demographics, and collect payments. You will coordinate patient flow, handle scheduling, insurance verification, and test requisitions, while providing courteous service and keeping the front desk organized.

Ideal candidates have strong communication, basic medical terminology knowledge, and CPR certification within 90 days. Jointly support teams and improve patient experience daily.