Patient Services & Scheduling Coordinator

Duly Health and Care; Hinsdale (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Tuition reimbursement (up to $5,250)

Volunteer time off (40 hours)

Parental leave

Job summary

Duly Health and Care in Hinsdale, IL seeks a Patient Service Representative to deliver outstanding front desk service and coordinate patient access within a physician-led team. You will greet patients, collect payments, schedule appointments, and support referrals while maintaining HIPAA safeguards.

The role emphasizes accurate records in EPIC, effective communication, and proactive collaboration with care teams to improve patient access and satisfaction.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior receptionist/front desk experience strongly preferred.
• Knowledge of EPIC or similar EMR systems.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Greet and check in patients, check out, and schedule appointments.
• Answer a multi-line phone system, route inquiries, and make outbound calls to schedule appointments.
• Collect copayments, issue receipts, and reconcile daily financial transactions.
• Coordinate referrals and assist with in-house Specialist referrals.
• Update patient demographics and verify insurance details in EPIC; maintain documentation.

Skills

Customer service

Verbal and written communication

Phone handling

Team collaboration

Discretion with sensitive information

Education

High School diploma

Tools

EPIC EMR

Microsoft Office (Excel, Word, Outlook)

Job description

Duly Health and Care in Hinsdale, IL seeks a Patient Service Representative to deliver outstanding front desk service and coordinate patient access within a physician-led team. You will greet patients, collect payments, schedule appointments, and support referrals while maintaining HIPAA safeguards.

The role emphasizes accurate records in EPIC, effective communication, and proactive collaboration with care teams to improve patient access and satisfaction.