Patient Access Specialist

Duly Health and Care; Hinsdale (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and^

Vision benefits

Mental health benefit

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Hinsdale, IL seeks a friendly Front Desk/Receptionist to greet patients, manage check-in/check-out, and schedule appointments using EPIC. You will coordinate schedules and verify insurance details to ensure smooth operations.

Role requires strong customer service, clear communication, and the ability to handle payments and confidentiality with discretion, while supporting team efforts and daily huddles.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior receptionist/front desk experience strongly preferred.
• Proficiency with EPIC or similar EMR systems and Microsoft Office.

Responsibilities

• Greet patients warmly during check-in/check-out and assist with scheduling.
• Coordinate provider schedules to maximize patient access and reduce wait times.
• Update patient demographics and insurance details in EPIC; respond to emails as needed.
• Collect copayments and reconcile daily financial transactions with accuracy.
• Answer multi-line phone system, route inquiries, and schedule appointments.
• Maintain patient confidentiality and HIPAA compliance in all interactions.

Skills

Customer service

Communication

HIPAA compliance

Phone etiquette

EPIC EMR

Office suite

Attention to detail

Discretion

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Excel

Microsoft Word

Outlook

Job description

Duly Health and Care in Hinsdale, IL seeks a friendly Front Desk/Receptionist to greet patients, manage check-in/check-out, and schedule appointments using EPIC. You will coordinate schedules and verify insurance details to ensure smooth operations.

Role requires strong customer service, clear communication, and the ability to handle payments and confidentiality with discretion, while supporting team efforts and daily huddles.