Patient Services & Scheduling Coordinator

albanymed; City of Albany (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Albany Medical Center is seeking a Patient Access / Front Desk Coordinator for the HBD - Medicine Endocrinology department. You will manage check-in/check-out, greet patients, verify insurance, collect co-pays, and guide referrals and authorizations through the system.

You will also schedule procedures, maintain EMR records, and liaise with providers, care teams, and insurance companies to ensure a smooth patient experience.

Qualifications

• High School Diploma/G.E.D. required.
• Associate's Degree preferred.
• 3–5 years office experience or related medical practice experience preferred.
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Strong time management skills.
• Good judgement and problem solving abilities.
• Strong teamwork and work ethic.

Responsibilities

• Coordinate daily check in, scheduling, check out and back-end duties.
• Support staff and assist all patients at front check in desk.
• Coordinate referrals and prior authorization for diagnostics.
• Schedule surgical procedures.
• Greet patients promptly and professionally.
• Update insurance information and collect patient co-pays.
• Maintain patient records in EMR during registration.
• Communicate with providers, patients, care team and insurers.
• Be knowledgeable about state and government consent processes.
• Schedule follow-up appointments and referrals.

Skills

Customer service

Multitasking

Time management

Teamwork

Education

High School Diploma/G.E.D.

Associate's Degree

Tools

Electronic Health Record

Microsoft Office

Job description

Albany Medical Center is seeking a Patient Access / Front Desk Coordinator for the HBD - Medicine Endocrinology department. You will manage check-in/check-out, greet patients, verify insurance, collect co-pays, and guide referrals and authorizations through the system.

You will also schedule procedures, maintain EMR records, and liaise with providers, care teams, and insurance companies to ensure a smooth patient experience.