Patient Access & Scheduling Specialist - HIV Care

100 Albany Med Health System; United States; On-site; USD 40,495 - 52,643; Full time

Job summary

Albany Med Health System is looking for personnel to assist patients at the front check-in desk, ensuring a professional and timely experience. Responsibilities include scheduling appointments, managing patient records, and serving as a liaison for various parties, including insurers and the clinical team.

The ideal candidate should have a High School Diploma, relevant office experience, and strong customer service skills. Salary range is between $40,495.10 and $52,643.64.

Qualifications

• 2-3 years of office experience, or one year of related experience in a medical practice preferred.
• Excellent customer service skills required.
• Ability to learn and utilize resources and work in a high patient volume unit.

Responsibilities

• Assist patients at the front check-in desk.
• Update patient records via electronic medical record.
• Schedule appointments and collect co-pays.
• Communicate with providers and clinical care team.

Skills

Customer service skills

Time management

Ability to multi-task

Problem-solving skills

Teamwork

Education

High School Diploma/G.E.D.

Tools

Electronic health record

Microsoft Office

Job description

Albany Med Health System is looking for personnel to assist patients at the front check-in desk, ensuring a professional and timely experience. Responsibilities include scheduling appointments, managing patient records, and serving as a liaison for various parties, including insurers and the clinical team.

The ideal candidate should have a High School Diploma, relevant office experience, and strong customer service skills. Salary range is between $40,495.10 and $52,643.64.