Patient Experience Coordinator

Akron Children's; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative for the Endocrinology department to provide comprehensive front-desk and patient services. The role focuses on visit preparation, greeting patients, co-pay collection, patient tracking, scheduling, and delivering a positive overall patient experience.

The ideal candidate will have experience in a general office setting, preferably in healthcare, strong interpersonal and organizational skills, and familiarity with Microsoft Office and

Qualifications

• A high school diploma or equivalent is required.
• Experience in a healthcare setting is preferred.
• Excellent interpersonal and communication skills are essential.
• Ability to handle payments and co-pays with accuracy.

Responsibilities

• Greet patients and families and respond promptly and professionally to questions.
• Perform visit preparation, co-pay collection, patient tracking, and other duties.
• Schedule patient visits and diagnostic testing.
• Manage third-party payors and collection of co-pays.
• Maintain front desk tasks including calls, messages, and chart filing.
• Ensure HIPAA compliance and secure handling of patient information.

Skills

Interpersonal skills

Front desk experience

Microsoft Office

HIPAA knowledge

Education

High school diploma

Tools

Scheduling software

Job description

Akron Children's is seeking a Patient Service Representative for the Endocrinology department to provide comprehensive front-desk and patient services. The role focuses on visit preparation, greeting patients, co-pay collection, patient tracking, scheduling, and delivering a positive overall patient experience.

The ideal candidate will have experience in a general office setting, preferably in healthcare, strong interpersonal and organizational skills, and familiarity with Microsoft Office and