Patient Services & EHR Registration Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Aurora Health Care in Milwaukee seeks a Front Desk/EHR Clerk to create the patient’s electronic health record and support the care team. You will verify demographics and insurance, prevent duplicates, and ensure accurate intake data.

You will check in patients, collect co-pays, discuss financial responsibilities, and guide patients to the portal. You will maintain HIPAA compliance and provide friendly, professional service.

Qualifications

• High School Diploma or GED required.
• No prior experience required.
• HIPAA knowledge and patient privacy awareness.
• Ability to multitask and meet deadlines.
• Excellent customer service and communication.

Responsibilities

• Create the initial EHR as the patient foundation and ensure unique patient identifiers.
• Check in and register patients; verify demographics and insurance; collect co-pays.
• Explain billing responsibilities to patients and refer to Financial Advocates when needed.
• Maintain HIPAA-compliant handling of patient information.
• Schedule appointments and coordinate test/prep guidance.
• Assist patient portal usage and e-scan documents to HIM.
• Monitor EHR work queues and support department staff.
• Assist leadership with orientation and training.

Skills

High-stress environment

Multitasking

Attention to detail

Customer service

Communication skills

Data entry

Confidentiality

Organizational skills

Team collaboration

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Record (EHR) systems

Job description

Aurora Health Care in Milwaukee seeks a Front Desk/EHR Clerk to create the patient’s electronic health record and support the care team. You will verify demographics and insurance, prevent duplicates, and ensure accurate intake data.

You will check in patients, collect co-pays, discuss financial responsibilities, and guide patients to the portal. You will maintain HIPAA compliance and provide friendly, professional service.