Patient Services Scheduler

McLaren Health Care; Lansing (MI); On-site; USD 29,000 - 36,000; Full time

Job summary

McLaren Health Care in Lansing, MI, is seeking a Patient Services representative to manage exams, procedures, and tests for patients. You will handle high-volume phone inquiries, verify patient and insurance information, and schedule appointments while upholding confidentiality and accuracy.

The role requires a high school diploma or GED and typically two years of health-care experience. Schedule is full-time with standard business hours in a hospital/clinic setting, focused on patient

Qualifications

• High School Diploma or GED required.
• Two years of experience, preferably in health care.

Responsibilities

• Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule.
• Review and verify patient and insurance information to ensure accuracy and completeness.
• Educate patients on exam/test/procedure preparation and answer related questions.
• Update patient records including notes for technologists, customer, or future references.
• Maintain protocol documentation and ensure compliance with site-specific protocols.
• Obtain proper approval for schedule changes or cancellations as appropriate.
• Maintain total confidentiality of personal and financial data.
• Act in a courteous manner and maintain composure with upset patients.
• Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
• Performs other related duties as required and directed.

Education

High School Diploma or GED

Job description

McLaren Health Care in Lansing, MI, is seeking a Patient Services representative to manage exams, procedures, and tests for patients. You will handle high-volume phone inquiries, verify patient and insurance information, and schedule appointments while upholding confidentiality and accuracy.

The role requires a high school diploma or GED and typically two years of health-care experience. Schedule is full-time with standard business hours in a hospital/clinic setting, focused on patient