Senior Patient Access Scheduler - Healthcare Appointments

McLaren Health Care; Shelby Township (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

McLaren Health Care in Michigan seeks a Patient Access Scheduling professional to support scheduling and pre-authorization workflows. You will collect demographic and insurance data, verify coverage in real time, and assist patients with appointments and referrals.

Strong customer service skills are essential, with responsibility for educating patients on insurance requirements and collecting payments. The role operates 9am-5:30pm with full-time hours.

Qualifications

• High school diploma or equivalent required.
• 5-years experience in a customer service role or health care industry.

Responsibilities

• Provides training and guidance to Patient Access Scheduling Representative as required.
• May be assigned special projects related to Patient Access Scheduling workflow, procedures, etc.
• Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs
• Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner. Collects, documents, scans all required demographic and financial information.
• Provides physician and/or diagnostic appointment scheduling.
• Maintains knowledge of insurance and authorization requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals
• Estimates and collects copays, deductibles, and other patient financial obligations
• Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services.

Skills

Customer service

Insurance knowledge

Education

High school diploma or equivalent

Job description

McLaren Health Care in Michigan seeks a Patient Access Scheduling professional to support scheduling and pre-authorization workflows. You will collect demographic and insurance data, verify coverage in real time, and assist patients with appointments and referrals.

Strong customer service skills are essential, with responsibility for educating patients on insurance requirements and collecting payments. The role operates 9am-5:30pm with full-time hours.