Patient Access & Scheduling Specialist

McLaren Health Care; Grand Blanc (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

McLaren Health Care in Michigan is seeking a Patient Access Scheduling Representative to schedule and register patients, initiate pre-authorizations and referrals, and confirm diagnostic appointments and procedures across the McLaren Health system.

The role requires a high school diploma and at least one year of customer service experience; preferred experience with third‑party insurance, CPT/ICD‑10 coding, and medical terminology.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience in healthcare or related field.

Responsibilities

• Schedule and register patients for diagnostic appointments and procedures.
• Initiate pre-authorizations and referrals as required.
• Confirm patient appointments with accuracy and timeliness.
• Verify and document demographic and insurance information.
• Collect copays and explain financial obligations to patients.
• Provide courteous service and maintain professional standards.

Skills

Customer service

Phone etiquette

Scheduling

Education

High school diploma or equivalent

Job description

McLaren Health Care in Michigan is seeking a Patient Access Scheduling Representative to schedule and register patients, initiate pre-authorizations and referrals, and confirm diagnostic appointments and procedures across the McLaren Health system.

The role requires a high school diploma and at least one year of customer service experience; preferred experience with third‑party insurance, CPT/ICD‑10 coding, and medical terminology.