Patient Services Representative - Twin Cities Orthopedics

Infinite Health Collaborative; Edina (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Services Representative to manage patient registration and check-in, ensuring a smooth experience for patients at the Pelvic Health Clinic in Edina. This full-time role involves various administrative tasks, including scheduling and communication with patients. The ideal candidate will have strong customer service skills and be proficient in office software. Join a team that values integrity, service, and quality in healthcare.

Benefits

Medical, Dental & Vision plans

Maternity Bundle

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

$1,500 sign-on bonus

Qualifications

• Customer service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments and insurance information.
• Accurately schedule new and existing patients.
• Maintain communication with patients and staff.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma/GED

Tools

Microsoft Word

Outlook

Excel

Job description

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Description: The Patient Services Representative is responsible for patient registration and check-in for our dietetics and pelvic health patients, as well as clinical support duties. This is a full-time position working M-F from 7:30 am to 4:00 pm out of our Pelvic Health Clinic in Edina.

Essential Functions:

1. Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
2. Verify and document insurance information as defined by current business practices
3. Accurately and timely schedule new and existing patients in the practice management system
4. Communicate all pertinent information to patients, including appointment details, directions, check-in times, referral information, and copayments
5. Chart preparation and management
6. Maintain knowledge of healthcare plan requirements and networks
7. Maintain communication with patients, families, and staff
8. Rotate switchboard duties: handling calls, coordinating interpreters, and patient referrals
9. Perform other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Benefits & Compensation: Actual starting pay varies based on education, skills, and experience. A $1,500 sign-on bonus is offered, payable on the first paycheck with a 12-month commitment. Internal applicants are not eligible for the bonus. Benefits include Medical, Dental & Vision plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts.

Essential Requirements include:

• Compliance with company policies, procedures, and laws (e.g., HIPAA, Stark, OSHA)
• Prompt and reliable attendance
• Ability to travel within the clinic, including moving between floors
• Ability to handle long periods of standing, sitting, bending, and lifting
• Work efficiently, handle interruptions, and meet deadlines
• Effective communication and professionalism
• Prioritize workload and be flexible
• Logical thinking and problem-solving skills
• Operate equipment and phone systems effectively
• Work independently with minimal supervision
• Travel to other locations if required

Performance Expectations are aligned with i-Health's core values: Integrity, Service, Quality, Innovation, and Teamwork.

Environmental Conditions: Clinic setting.

Notes: i-Health is an Equal Opportunity/Affirmative Action Employer, providing reasonable accommodations as needed. We participate in E-Verify to confirm employment authorization. This description is subject to periodic review and modification.