Patient Services Representative (MRI) - Twin Cities Orthopedics

Infinite Health Collaborative; Edina (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Edina seeks a Patient Services Representative to manage patient registration, insurance verification, and clinical support duties. This full-time role requires strong customer service skills and offers a supportive work environment with competitive benefits.

Benefits

Medical, Dental & Vision plans

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental discounts

$1,500 sign-on bonus

Qualifications

• Customer service experience required.
• Administrative or Medical Office experience preferred.
• Insurance prior authorization experience strongly preferred.

Responsibilities

• Greet and register patients; collect co-payments and insurance info.
• Schedule patients accurately in the practice management system.
• Initiate and follow-up on prior authorization requests.

Skills

Customer service

Professional communication

Logical thinking

Education

High School diploma/GED

Job description

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Job Description

The Patient Services Representative (MRI) is responsible for patient registration and check-in as well as clinical support duties. This position also coordinates the prior authorization process to ensure patients have the necessary information related to imaging insurance coverage and benefits. It is a full-time role working M-F from 8:00 am to 4:30 pm at our Edina Crosstown location.

Essential Functions

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as per current practices
• Schedule patients accurately in the practice management system
• Communicate appointment details, directions, check-in times, referral info, and copayments to patients
• Verify active insurance coverage and benefits for imaging
• Initiate and follow-up on prior authorization requests
• Maintain knowledge of healthcare plan requirements and networks
• Chart preparation and management
• Maintain communication with patients, families, and staff
• Perform other duties as assigned

Education and Experience Requirements

• High School diploma/GED or equivalent
• Customer service experience required
• Administrative or Medical Office experience preferred
• Insurance prior authorization experience strongly preferred

Benefits & Compensation

Starting pay varies based on education, skills, and experience. A $1,500 sign-on bonus is offered, payable on the first paycheck with a 12-month commitment. Internal applicants are not eligible for the bonus. Benefits include Medical, Dental & Vision plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, and discounts on Gym & Car Rentals.

Essential Requirements

• Ability to comply with policies, procedures, and laws (e.g., HIPAA, Stark, OSHA)
• Reliable attendance and punctuality
• Ability to work in a clinic environment, including standing, bending, lifting, and long periods of sitting
• Work efficiently, handle interruptions, and meet deadlines
• Professional communication and interaction
• Prioritize tasks and be flexible
• Apply logical thinking and understand instructions
• Operate equipment and phone systems effectively
• Work independently and travel if needed

Core Values & Performance Expectations

• Integrity: Do the right thing and take responsibility
• Service: Deliver an exceptional experience
• Quality: Exceed expectations with purpose and skill
• Innovation: Seek progressive solutions
• Teamwork: Support each other positively

Environmental Conditions

Clinic setting.

Additional Notes

Infinite Health Collaborative is an Equal Opportunity/Affirmative Action Employer. Reasonable accommodations will be made in compliance with ADA regulations. We participate in the E-Verify program to confirm employment eligibility. This job description is subject to periodic review and modifications.