Patient Services Representative - Twin Cities Orthopedics

Infinite Health Collaborative; Stillwater (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Services Representative to manage patient registration, scheduling, and clinical support duties. This full-time role involves working in a clinic environment and requires strong customer service skills. The representative will interact with patients, verify insurance, and assist with therapy-related tasks. A commitment to patient care and teamwork is essential, along with compliance with healthcare regulations. Competitive benefits and a sign-on bonus are offered.

Benefits

Medical, Dental & Vision plans

Maternity Bundle

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Qualifications

• 100 hours of related experience required.
• Preference for applicants pursuing graduate studies in Physical or Occupational Therapy.

Responsibilities

• Greet and register patients; collect co-payments and insurance information.
• Accurate scheduling of new and existing patients.
• Assist in organizing and writing literature for exercises and therapy.

Skills

Customer Service

Professional communication

Education

High School diploma/GED

Tools

Microsoft Word

Outlook

Excel

Job description

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Description: The Patient Services Representative is responsible for patient registration and check-in as well as clinical support duties. This is a full-time position working Monday through Friday, with specific hours and locations as follows:

• Monday to Thursday from 10:30 am to 7:00 pm
• Friday from 8:30 am to 5:00 pm

Locations: Woodbury, Vadnais Heights, and Stillwater.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

1. Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
2. Verify and document insurance information as defined by current business practices
3. Accurate and timely scheduling of new and existing patients in the current practice management system
4. Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information, and copayments
5. Chart preparation and management
6. Maintain a working knowledge of healthcare plan requirements and networks
7. Maintain timely communication with patients, families, and staff
8. Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises
9. Guide patients through specific education/intervention provided by therapists under supervision
10. Assist in organizing and writing literature for exercises, therapy, and sports programs
11. May assist with program development and coordinate schedules for volunteer tech programs
12. Clean and stock exam rooms, gym, equipment, and therapy space
13. Assist with and/or lead group and individual fitness classes, if qualified
14. Coordinate equipment repair as needed
15. Assist with patient transport within the clinic
16. Perform any other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred
• Preference for applicants pursuing graduate studies in Physical or Occupational Therapy, or Master's in Athletic Training
• 100 hours of related experience

Benefits & Compensation:

Starting pay varies based on education, skills, and experience. A $1,500 sign-on bonus is offered, payable on the first paycheck with a 12-month commitment. Internal applicants are not eligible for the bonus. Benefits include Medical, Dental & Vision plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts.

Essential Requirements:

• Ability to comply with policies, procedures, and laws (e.g., HIPAA, Stark, OSHA)
• Reliable attendance and punctuality
• Ability to work in a clinic environment, including lifting, standing, and moving between floors
• Work efficiently, handle interruptions, and meet deadlines
• Professional communication and interaction skills
• Prioritize workload and adapt to operational needs
• Follow instructions and operate equipment effectively
• Work independently with minimal supervision
• Travel to other locations if required

Performance Expectations - i-Health's Core Values:

• Integrity
• Service
• Quality
• Innovation
• Teamwork

Environmental Conditions:

Clinic setting

Note: Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer. We participate in the E-Verify program. This position description is subject to periodic review and modification.