Patient Services Representative - Viverant Physical Therapy

Revo Health; Saint Louis Park (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Representative for their Viverant Physical Therapy locations. This full-time role involves patient registration, insurance verification, and providing excellent customer service. Ideal candidates will have a high school diploma and customer service experience. Join a supportive team dedicated to enhancing patient care and experience.

Benefits

Comprehensive Medical, Dental & Vision Plan

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Qualifications

• Customer service experience required.
• Medical terminology knowledge preferred.

Responsibilities

• Greet and register physical therapy patients.
• Verify patients’ insurance information.
• Prepare patient charts and maintain waiting areas.

Skills

Customer Service

Communication

Education

High School diploma/GED

Job description

Patient Services Representative - Viverant Physical Therapy

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Patient Services Representative - Viverant Physical Therapy

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The Patient Services Representative is responsible for patient registration and check-in as well as additional administrative support functions while maintaining excellent customer service.

This is a temporary, full-time position working M-F from 8:30 am - 5:00 pm out of Minnetonka, Edina, St. Louis Park, and Chanhassen locations.

Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions

• Greet and register physical therapy patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
• Verify all patients’ insurance is accurately updated.
• Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having physical therapy appointment.
• Responsible for courteous and respectful communication with patients and guests.
• Responsible for all patient chart preparation.
• Responsible for upkeep of patient waiting areas.
• Responsible for monitoring incoming faxes and new referrals.
• Assists with patient pre-operative phone calls as needed.
• Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
• Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
• Any and all other duties as assigned.
  
  

Education And Experience Requirements

• High School diploma/GED or equivalent
• Customer Service experience required
• Medical terminology knowledge preferred
• Administrative or Medical Office experience preferred
  
  

Benefits & Compensation

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.
  
  

Essential Requirements

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic; frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required
  
  

Performance Expectations – I-Health’s Core Values

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively
  
  

Environmental Conditions

• Physical Therapy setting
  
  

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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