Lead Patient Services Representative - ogi | Obstetrics, Gynecology & Infertility

Twin Cities Orthopedics; Edina (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization in Edina is seeking a full-time Lead Patient Services Representative to manage patient registration and support clinic operations. The role involves overseeing staff productivity, ensuring excellent patient service, and coordinating schedules. Ideal candidates will have strong customer service skills and experience in medical reception. Join a team dedicated to providing exceptional care and support in a clinic setting.

Benefits

Medical, Dental & Vision Plan

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Qualifications

• Customer service and medical reception experience required.
• Proficient in Microsoft Office tools.

Responsibilities

• Oversee daily operations and staff productivity.
• Greet and register patients, collect payments.
• Train and assist Patient Services Representatives.

Skills

Customer Service

Communication

Education

High School diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Job Category: Patient Services

Requisition Number: LEADP008772

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• Posted : May 16, 2025
• Full-Time
• Hourly Range : $18.32 USD to $27.14 USD

Locations

Showing 1 location

OGI - Edina
6405 France Ave S
Ste W400
Edina, MN 55435, USA

OGI - Edina
6405 France Ave S
Ste W400
Edina, MN 55435, USA

OGI - Maple Grove
9550 Upland Ln N
Ste 230
Maple Grove, MN 55369, USA

OGI - Maple Grove
9550 Upland Ln N
Ste 230
Maple Grove, MN 55369, USA

The Lead Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. In addition, this role will support Patient Services Representative team members and daily operations of clinic front desk.

This is a full-time position working M-F between the hours of 7:15 am - 5:00 pm out of our Edina location. This role will also involve working a half day every 11th Saturday out of Maple Grove.

ogi |Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Oversee department daily operations and staff productivity; ensure excellent patient service and delivery of care.
• Coordinate department work schedules (e.g. ensure proper staffing levels, coverage for lunch, oversee breaks, etc.)
• Partner with supervisor to ensure staff members receive recognition, development and coaching when appropriate
• Train and assist Patient Services Representatives as needed
• Work with supervisor to maintain consistent training policies and processes
• Actively participate in meetings and other communications processes; share information timely, accurately and completely with others as needed
• Excellent communication with all departments in the clinic; acting as a liaison between care teams and front desk
• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Medical reception experience required
• Knowledge of i-Health resources and policies preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere .

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity- Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation- Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.