Patient Services Representative - Twin Cities Orthopedics

Infinite Health Collaborative; Brooklyn Park (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated Patient Services Representative to manage patient registration and provide clinical support. This full-time role involves variable daytime hours across multiple locations. The ideal candidate will have strong customer service skills and proficiency in Microsoft Office. Benefits include a sign-on bonus and comprehensive health plans.

Benefits

Medical, Dental & Vision plans

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Sign-on bonus

Qualifications

• Customer service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments and insurance information.
• Schedule new and existing patients in the practice management system.
• Communicate appointment details and directions to patients.

Skills

Customer Service

Professional Communication

Logical Thinking

Education

High School diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

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Description: The Patient Services Representative is responsible for patient registration, check-in, and clinical support duties. This is a full-time position with variable daytime hours, Monday through Friday, across locations in Blaine, Brooklyn Park, Coon Rapids, and Otsego. Twin Cities Orthopedics is part of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, committed to giving patients more control over their healthcare.

Essential Functions:

1. Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
2. Verify and document insurance information according to current business practices
3. Schedule new and existing patients accurately and promptly in the practice management system
4. Communicate appointment details, directions, check-in times, referral info, and copayments to patients
5. Prepare and manage patient charts
6. Maintain knowledge of healthcare plan requirements and networks
7. Communicate timely with patients, families, and staff
8. Rotate switchboard duties: handle calls, coordinate interpreters, and patient referrals
9. Perform other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficiency in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Benefits & Compensation:

Starting pay varies based on education, skills, and experience. A $1,500 sign-on bonus is offered, payable on the first paycheck with a 12-month commitment. Internal applicants are not eligible for the bonus. Benefits include Medical, Dental & Vision plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts.

Essential Requirements:

• Compliance with company policies, procedures, and legal regulations (e.g., HIPAA, Stark, OSHA)
• Reliable attendance and punctuality
• Ability to work in a clinical setting, including movement and standing for long periods
• Work efficiently, handle interruptions, meet deadlines
• Professional communication and interaction
• Prioritize tasks and adapt to daily operational needs
• Apply logical thinking and instructions
• Operate equipment and phone systems effectively
• Work independently and travel between locations if needed

Performance Expectations - i-Health's Core Values:

• Integrity: Do the right thing and take responsibility
• Service: Deliver an exceptional experience
• Quality: Exceed expectations with purpose and skill
• Innovation: Improve service, teamwork, and efficiency
• Teamwork: Support each other positively

Environmental Conditions:

Clinic setting

Note: Infinite Health Collaborative is an Equal Opportunity/Affirmative Action Employer, complies with ADA, and participates in E-Verify. Reasonable accommodations will be provided as needed. For more info, visit the E-Verify website.