Patient Services Representative - Twin Cities Orthopedics

Infinite Health Collaborative; Eden Prairie (MN); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare provider in Eden Prairie is seeking a Patient Services Representative to manage patient registration and support duties. This part-time role involves working weekends and requires strong customer service skills. The ideal candidate will have a high school diploma and experience in a medical office setting. Comprehensive benefits, including a sign-on bonus, are offered.

Benefits

Medical, Dental & Vision plans

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

$1,500 sign-on bonus

Qualifications

• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments and insurance information.
• Accurately schedule new and existing patients.
• Maintain timely communication with patients and staff.

Skills

Customer Service

Communication

Education

High School diploma/GED

Tools

Microsoft Word

Outlook

Excel

Job description

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Description

The Patient Services Representative is responsible for patient registration, check-in, and clinical support duties. This is a part-time (0.6) position working every Saturday and Sunday from 8:00 am to 8:00 pm at our Eden Prairie location.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, committed to giving patients more control over their healthcare.

Essential Functions

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information as per current business practices.
• Accurately and promptly schedule new and existing patients in the practice management system.
• Communicate all relevant information to patients, including appointment details, directions, check-in times, referral information, and copayments.
• Prepare and manage patient charts.
• Maintain knowledge of healthcare plan requirements and networks.
• Maintain timely communication with patients, families, and staff.
• Rotate switchboard duties: accepting, handling, and transferring calls; coordinating interpreters and patient referrals.
• Perform other duties as assigned.

Education and Experience

• High School diploma/GED or equivalent.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Benefits & Compensation

Starting pay varies based on education, skills, and experience. A $1,500 sign-on bonus is offered, payable on the first paycheck with a 12-month commitment. Internal applicants are not eligible for the bonus.

We offer comprehensive Medical, Dental & Vision plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts.

Essential Requirements

• Ability to comply with policies, procedures, and laws (HIPAA, Stark, OSHA, employment laws).
• Prompt and reliable attendance.
• Work in the clinic, including movement, standing, sitting, and lifting as needed.
• Work efficiently, handle interruptions, and meet deadlines.
• Communicate professionally and respectfully.
• Prioritize tasks and be flexible.
• Apply logical thinking and understand instructions.
• Operate equipment and phone systems effectively.
• Work independently with minimal supervision.
• Travel to other locations if required.

Performance Expectations - i-Health's Core Values

• Integrity: Do the right thing and take responsibility.
• Service: Deliver an exceptional experience.
• Quality: Exceed expectations with purpose and skill.
• Innovation: Find solutions to improve service and efficiency.
• Teamwork: Support each other positively.

Environmental Conditions

Clinic setting.

Infinite Health Collaborative is an Equal Opportunity/Affirmative Action Employer. We comply with ADA and participate in the E-Verify program. For more information, visit http://www.uscis.gov/e-verify/employees.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care