Patient Services Representative - Twin Cities Orthopedics

Infinite Health Collaborative; Burnsville (MN); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare provider in Burnsville is seeking a Patient Services Representative. This part-time role involves patient registration, scheduling, and clinical support. Ideal candidates will have customer service experience and a high school diploma. The position offers a $1,500 sign-on bonus and various benefits, including medical and dental plans.

Benefits

Medical, Dental & Vision plans

Maternity Bundle

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Qualifications

• 100 hours of related experience required.
• Preference for candidates pursuing graduate studies in Physical or Occupational Therapy.

Responsibilities

• Greet and register patients; collect co-payments and insurance information.
• Accurately schedule new and existing patients in the system.
• Assist in organizing literature for exercises and therapy.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma/GED

Tools

Microsoft Word

Outlook

Excel

Job description

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Description: The Patient Services Representative is responsible for patient registration and check-in as well as clinical support duties. This is a part-time (0.6) position working Mondays and Tuesdays from 8:00 am at our Burnsville and Eagan locations.

Essential Functions:

1. Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
2. Verify and document insurance information as defined by current business practices.
3. Accurately and timely schedule new and existing patients in the practice management system.
4. Communicate all pertinent information to patients, including appointment details, directions, check-in times, referral information, and copayments.
5. Chart preparation and management.
6. Maintain knowledge of healthcare plan requirements and networks.
7. Maintain communication with patients, families, and staff.
8. Assist in non-billable patient services and guide patients through specific education/interventions under supervision.
9. Assist in organizing and writing literature for exercises, therapy, and sports programs.
10. May assist with program development, sports medicine, and volunteer tech scheduling.
11. Clean and stock exam rooms, gym, and therapy spaces.
12. Assist with and/or lead fitness classes if qualified.
13. Coordinate equipment repairs and patient transport within the clinic.
14. Perform other duties as assigned.

Minimum Education and Experience:

• High School diploma/GED or equivalent.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.
• Preference for candidates pursuing or planning to pursue graduate studies in Physical or Occupational Therapy, or Master's in Athletic Training.
• 100 hours of related experience.

Benefits & Compensation:

Starting pay varies based on education, skills, and experience. A $1,500 sign-on bonus is offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the bonus. Benefits include Medical, Dental & Vision plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts.

Essential Requirements:

• Ability to comply with policies, procedures, and legal regulations (HIPAA, Stark, OSHA, etc.).
• Reliable attendance and promptness.
• Ability to work in a clinic environment, including physical activity such as bending, lifting, and standing.
• Effective communication and professionalism.
• Ability to prioritize and handle interruptions.
• Logical problem-solving skills and ability to follow instructions.
• Operate equipment and communicate via phone system effectively.
• Work independently and travel as needed.

Core Values:

• Integrity, Service, Quality, Innovation, Teamwork.

Environmental Conditions:

Clinic setting.

Note: Infinite Health Collaborative is an Equal Opportunity Employer and complies with ADA requirements.