Patient Services Representative (Weekends)

US Fertility; Washington (District of Columbia); On-site; USD 27,552 - 31,684; Part time

Benefits offered by this job

401(k) with company match

Performance-based bonus opportunities

Job summary

A premier fertility center in Washington, DC is seeking a part-time Patient Services Representative to provide exceptional patient care on weekends. Responsibilities include maintaining patient accounts, scheduling appointments, and ensuring high customer satisfaction. The ideal candidate should have at least 2 years of relevant experience and a high school diploma. Join a team that values growth and internal promotion.

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.

Responsibilities

• Maintain patient accounts by updating financial and insurance information.
• Optimize patient satisfaction and treatment room utilization.
• Schedule appointments and address patient issues.

Skills

Strong communication skills

Customer service

Detail-oriented

Computer savvy

Education

High School diploma

Job description

Patient Services Representative (Weekends)

Location: Washington, DC (K Street). Schedule: every other Saturday and Sunday 7am - 11am. Pay: $20-23/hour. Part-time.

Overview

Shady Grove Fertility, a premier fertility center, seeks an experienced, compassionate, and dynamic team player to provide exceptional patient care. The role supports family‑building efforts and offers stimulation, challenge, and personal reward.

How You’ll Contribute

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients’ satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and ensure effective short‑term and long‑term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and provide a high level of customer service.

Qualifications

• Minimum 2 years of applicable work experience.
• High School diploma required.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detail‑oriented, computer savvy.
• High level of customer service essential.

What We Offer

• Part‑time Employees: 401(k) with company match and performance‑based bonus opportunities.
• Per Diem Employees: 401(k) with company match.

We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, please visit our website.