Patient Services Representative

Women's Health Arizona; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Women's Health Arizona is seeking a Patient Service Representative to greet patients, schedule appointments, verify insurance, and support front desk operations. You will ensure a positive patient experience in a healthcare setting, using courteous communication and attention to detail.

Ideal candidates have 1–2 years in customer service or medical office administration, a high school diploma, and proficiency with EHR systems and HIPAA awareness.

Qualifications

• High school diploma or equivalent required; Associate's degree or certification in healthcare administration preferred.
• Minimum of 1–2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.
• Excellent customer service skills with ability to communicate effectively and professionally with patients, staff, and visitors.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.
• Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Responsibilities

• Patient Check-In and Check-Out: Greet patients in a courteous and professional manner upon arrival. Verify patient demographics and insurance information, updating records as necessary. Assist patients with completing registration forms and obtaining signatures.
• Appointment Scheduling: Schedule patient appointments accurately, ensuring appropriate time slots and provider availability. Coordinate follow-ups, referrals, and diagnostic tests as directed. Confirm appointments via phone, email, or text.
• Insurance Verification and Authorization: Verify coverage, eligibility, and benefits. Obtain pre-authorizations and referrals as required by plans.
• Patient Communication: Answer calls and respond to inquiries. Provide information on scheduling, policies, and services. Relay messages to providers and staff.
• Administrative Support: Filing, faxing, scanning, organizing medical records; maintain front desk and waiting area cleanliness and organization.

Skills

Customer service

Communication

Spanish language

Education

High school diploma

Associate's degree in healthcare administration

Tools

EHR systems

Office software

Job description

Description

The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in a healthcare setting. (Spanish speaking preferred)

Responsibilities

• Patient Check-In and Check-Out: Greet patients in a courteous and professional manner upon arrival at the practice. Verify patient demographic and insurance information, updating records as necessary. Assist patients with completing registration forms and obtaining necessary signatures.
• Appointment Scheduling: Schedule patient appointments accurately, ensuring appropriate time slots and provider availability. Coordinate scheduling of follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers. Confirm appointments with patients via phone, email, or text message as needed.
• Insurance Verification and Authorization: Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers. Obtain pre-authorizations and referrals for procedures and services as required by insurance plans.
• Patient Communication: Answer incoming calls and respond to patient inquiries in a timely and professional manner. Provide information to patients regarding appointment scheduling, practice policies, and services offered. Relay messages to healthcare providers and clinical staff as needed.
• Administrative Support: Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records. Maintain cleanliness and organization of the front desk area and waiting room. Perform other duties as assigned by practice management or healthcare providers.

Requirements

• High school diploma or equivalent required; Associate's degree or certification in healthcare administration preferred.
• Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.
• Excellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.
• Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Compassionate and empathetic attitude towards patients and their families.