Ambulatory Float Pool - Patient Services Rep I

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); Presencial; USD 38 000 - 48 000; Tempo integral

Resumo da oferta

Children's Hospital Los Angeles (CHLA) seeks a Patient Service Rep I to support ambulatory float pool operations. You will help ensure smooth outpatient flow, coordinate appointments, and assist patients and families with scheduling, referrals, and registration.

The role requires 2 years in customer service, strong communication skills, and flexibility to work across CHLA clinics. Travel to offsite locations is expected.

Qualificações

• 2 years of experience in customer service.
• Excellent interpersonal and communication skills.
• Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under pressure in a team environment.

Responsabilidades

• Coordinate appointments and assist patients and families as needed.
• Assist in daily clinic preparation including message distribution and referrals management.
• Register encounters and support providers with scheduling and workflow.
• Travel to CHLA clinics (including offsite) as needed to cover float pool assignments.

Conhecimentos

Customer service

Interpersonal communication

Communication skills

Adaptability

Formação académica

High school diploma or GED

Ferramentas

Computer literacy

Descrição da oferta de emprego

Schedule: Monday-Friday, Hours may vary depending on assignments.

Purpose Statement/Position Summary: As a part of the Ambulatory Float Pool, the Patient Service Rep I provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate appointments and assist patients and families as needed. Participates in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management. Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under pressure in a team environment.

Required

Minimum Qualifications/Work Experience:

• 2 years of experience in customer service.
• Excellent interpersonal and communication skills, and telephone manner.
• Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under pressure in a team environment

Preferred

• 1 year of experience in a medical office setting.
• Previous experience in float pool setting.
• Bilingual in English/Spanish.
• Knowledge of major insurance plans and types of coverage provided, including government health.
• Must be comfortable with computers and medical terminology.

This position requires traveling to all CHLA clinics (including offsite) depending on need.

Education/Licensure/Certification:

High school diploma or GED required.