Patient Services Representative II, Per Diem

Sutter Health; Castro Valley (CA); On-site; USD 44,000 - 62,000; Part time

Job summary

Sutter Health’s SEBMF-East Bay Medical Foundation seeks a front desk/outpatient scheduler to greet patients, verify information, schedule appointments and update the Electronic Health Record (EHR). The role supports intake procedures and patient privacy while delivering quality care.

The position requires at least a HS diploma and about one year of relevant experience, with duties including insurance forms, payments processing, and collaboration with staff.

Qualifications

• 1 year of recent relevant experience.
• HS Diploma or equivalent education/experience accepted.

Responsibilities

• Greet and check-in patients and verify information.
• Schedule appointments and update the EHR.
• Collect payments for services and explain billing basics.
• Maintain privacy and security of PHI and adhere to regulations.

Skills

Patient interaction

Communication skills

Time management

Insurance knowledge

PHI privacy

Microsoft Office

Team collaboration

EHR navigation

Education

HS Diploma or equivalent

Tools

Microsoft Office Suite

EHR systems

Job description

Schedule

Per Diem/Casual

Organization

SEBMF-East Bay Medical Foundation

We are so glad you are interested in joining Sutter Health!

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

• ** Per Diem: Offers flexible scheduling with a minimum of 2 shifts per month. $2.00 pay differential in lieu of benefits. **
• ** Shift Hours: Varied 8-hour day shifts ranging between 6:45 AM – 8:15 PM, including weekends and holidays as needed. **
• ** Location: Primary location is Castro Valley, CA. Travel and coverage are required across all SEBMF locations based on business needs, including Berkeley, Albany, Antioch, Oakland, Richmond, Lafayette, Orinda, Solano, Walnut Creek, and Brentwood. **

Education

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Varied

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Saturday, Sunday

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.