Patient Access Representative II

Sutter Health; San Francisco (CA); On-site; USD 48,000 - 68,000; Full time

Job summary

Sutter Health's CPMC Davies facility seeks a Patient Access Associate to register and financially clear patients, greet families, and verify pertinent information at service points. You will support the patient journey with accurate data entry, respect for confidentiality, and seamless navigation of payer systems.

The role emphasizes hospital-based patient access knowledge, EMTALA/consent awareness, and the ability to work in dynamic settings with multiple computer systems while maintaining high

Qualifications

• HS Diploma or GED required.
• 1 year of recent relevant experience.
• Knowledge of patient access and financial counseling.
• Understanding of insurance and medical terminology.
• Familiarity with EMTALA and consent laws.

Responsibilities

• Register and financially clear patients at point of service.
• Greet patients and verify information for accurate registration.
• Assist in enhancing patient experience through knowledgeable service and accurate data entry.
• Demonstrate familiarity with Sutter Health systems and offerings.

Skills

Patient access

Financial counseling

Insurance knowledge

Medical terminology

EMTALA

Consent laws

Time management

Multiple computer systems

Communication

Attention to detail

Decision making

Problem solving

Multitasking

Customer service

Productivity

Quality standards

Computer proficiency

Confidentiality

Education

HS Diploma or GED

Job description

Schedule

Per Diem/Casual

We are so glad you are interested in joining Sutter Health!

Organization

CPMC-California Pacific Med Center Davies

Position Overview

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision making and problem-solving skills.
• Must be able to work concurrently on a variety of tasks/projects in diverse environment.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Job Shift

Evenings

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Every other Weekend

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $35.08 to $49.10 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.