Patient Access Representative II

Sutter Health; Jackson (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Sutter Health is seeking a Per Diem/Casual Patient Access representative at SAH-Sutter Amador Hospital. You will register and financially clear patients, greet families, and explain billing and service options at the point of care.

The role requires HS diploma or GED and about 1 year of relevant experience. Candidates must handle multiple computer systems and maintain data accuracy while delivering friendly, confidential service.

Qualifications

• Must have HS Diploma or GED.
• Experience in patient access, financial counseling, or related settings preferred.
• Familiarity with health insurance terms and EMTALA regulations preferred.

Responsibilities

• Greet patients and collect information for registration and financial clearance.
• Explain services and assist with payment processes at point of service.
• Input data accurately into registration and accounting systems.
• Maintain confidentiality and adhere to privacy regulations.

Skills

Patient access

Financial counseling

Insurance terminology

EMTALA knowledge

Communication skills

Attention to detail

Data entry

Confidential information handling

Education

HS Diploma or GED

Tools

Patient registration systems

Accounting systems

Document imaging

Payer websites

Job description

Schedule

Per Diem/Casual

We are so glad you are interested in joining Sutter Health!

Organization

SAH-Sutter Amador Hospital

Position Overview

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision making and problem-solving skills.
• Must be able to work concurrently on a variety of tasks/projects in diverse environment.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Job Shift

Day/Evening/Night

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Every other Weekend

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $29.01 to $40.61 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.