Patient Services Representative II - Oncology Per Diem

Sutter Health; Oakland (CA); On-site; USD 44,000 - 62,000; Part time

Job summary

Sutter Health is seeking a Patient Services Clerk to serve as the first point of contact for patients at the cancer center facility. You will greet and check-in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR).

You will also assist with intake procedures and basic clerical tasks while maintaining PHI privacy and complying with regulations. The role requires strong communication, attention to detail, and the ability to work independently or as

Qualifications

• 1 year of recent relevant experience.
• HS Diploma or equivalent education/experience may be accepted in lieu of degree.

Responsibilities

• Checks-in patients and ensures all necessary authorizations are obtained prior to patient visits.
• Obtains patients medical history and insurance information to complete forms for processing.
• Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes.
• Ensures routine and priority tasks are completed within established departmental time frames.
• Answers phones and greets customers and patients on a daily basis.
• Prepares and completes accurate documentation, including updating patient medical and insurance information.
• Maintains a clean, neat, and safe working environment.
• Performs job responsibilities in compliance with policies and procedures and protects PHI.

Skills

Customer service

Communication skills

Time management

MS Office

Teamwork

Problem solving

Data entry

PHI privacy

Insurance/billing

Attention to detail

Education

HS Diploma or equivalent education/experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Schedule

Per Diem/Casual

We are so glad you are interested in joining Sutter Health!

Organization

SEBMF-East Bay Medical Foundation

Position Overview

Serves as the first point of contact for patients entering the cancer center facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description

PATIENT SERVICES

• Checks-in patients and assures ensures all necessary authorizations are obtained prior to patient visits.
• Obtains patients medical history and insurance information to complete forms for processing purposes.
• Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes.
• Ensures that routine and priority tasks are completed within established departmental time frames.

Clerical

• Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis.
• Prepares and completes accurate, job related documentation, including collecting, updating, and maintaining patient medical and insurance information.

Safety

• Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.

Compliance

• Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of service.
• Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.

Education

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Days

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Occasionally

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.