Patient Services Representative II, Endocrinology

Sutter Health; San Francisco (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health is seeking a Front Desk/Patient Services role at an outpatient facility. You will greet patients, verify information, schedule appointments, and update the EHR, while collecting payments for services and ensuring privacy and compliance with PHI rules.

This non-exempt, full-time position requires 1 year of relevant experience, HS diploma or equivalent, and solid communication and clerical skills to support smooth patient flow and accurate record-keeping.

Qualifications

• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures.
• Ability to interpret a variety of data and instructions.
• Possess written and verbal communications skills.
• Well-developed time management and organizational skills.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Ensure the privacy of each patient’s PHI.

Responsibilities

• Check-in patients and obtain necessary authorizations.
• Obtain patients medical history and insurance information for processing forms.
• Communicate with patients clearly to alleviate confusion and expedite processes.
• Perform general clerical tasks, such as answering phones and greeting patients.
• Prepare and complete accurate documentation, including collecting and maintaining patient information.
• Maintain a clean, neat, and safe working environment.
• Adhere to department standards, policies and procedures and protect PHI.
• Assist in updating EHR and scheduling appointments.

Skills

Data interpretation

Written communications

Verbal communications

Time management

Organizational skills

PHI privacy

Education

HS Diploma or equivalent education/experience

Tools

Microsoft Office

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SPMF-Sutter Pacific Medical Foundation - South

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Accountabilities

PATIENT SERVICES:

• Checks-in patients and assures ensures all necessary authorizations are obtained prior to patient visits.
• Obtains patients medical history and insurance information to complete forms for processing purposes.
• Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes.
• Ensures that routine and priority tasks are completed within established departmental time frames.

Clerical

• Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis.
• Prepares and completes accurate, job related documentation, including collecting, updating, and maintaining patient medical and insurance information.

Safety

• Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.

Compliance

• Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of service.
• Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.

Education

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

Basic knowledge of insurance policies and procedures, as well as patient billing.

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Ensure the privacy of each patient’s Protected Health Information (PHI).

Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Physical Activities And Requirements

See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.