Patient Services Representative II, Primary Care

Sutter Health; San Francisco (CA); Hybrid; USD 44,000 - 62,000; Full time

Job summary

Sutter Health is seeking a patient access/ front desk professional to greet patients, verify information, and schedule appointments. You will update electronic health records, process insurance forms, and collect payments in a fast-paced outpatient facility.

The role requires strong communication, privacy adherence, and team collaboration. After initial onsite training, hybrid work options may apply per policy.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year in a similar environment preferred.

Responsibilities

• Greet and check-in patients; verify information.
• Answer calls in the SF local Primary Care Call Center.
• Schedule appointments and update EHR.
• Facilitate intake procedures and collect payments for services.
• Maintain privacy and safety in handling PHI.
• Assist with orienting staff and training as needed.

Skills

Insurance basics

Patient billing

Verbal & written communication

Time management

Team collaboration

Data interpretation

Privacy & PHI handling

Microsoft Office

Education

HS Diploma

Tools

Microsoft Office Suite

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SPMF-Sutter Pacific Medical Foundation - South

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Answer calls in the SF local Primary Care Call Center. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Onsite Position

This role requires full-time onsite presence during the initial training period (approximately 1-2 months). After 90-day probationary period, you'll work onsite Mon‑Thurs and on Fridays work from home. (Please note, this is subject to change.)

Schedule

Monday - Friday, with varied 8-hour shifts falling between 8 AM - 5 PM. As‑needed weekend work may also be required. (Schedule is subject to change).

Job Description

EDUCATION

• HS Diploma or equivalent education/experience.

Preferred Experience As Typically Acquired In

• 1 year as typically acquired in a similar environment.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Days: Monday - Friday

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.