Patient Services Representative II, Per Diem

Sutter Health; Orinda (CA); On-site; USD 44,000 - 62,000; Part time

Job summary

Sutter Health is seeking a Per Diem/Casual Front Desk Associate for the SEBMF-East Bay Medical Foundation in Orinda, CA. You will greet patients, verify information, schedule appointments, and collect payments while updating the Electronic Health Record.

This role supports privacy and safety as per regulations. Location is primarily Orinda with travel across SEBMF locations as needed, including weekends and holidays.

Qualifications

• Equivalent experience accepted in lieu of degree
• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience

Responsibilities

• Greet and check-in patients entering the facility
• Verify patient information and insurance details
• Schedule appointments and update the EHR system
• Facilitate intake procedures and collect payments for services
• Maintain privacy of PHI and follow policies

Skills

PHI privacy

Customer service

Time management

Microsoft Office

Communication

Team collaboration

Problem solving

Data interpretation

Insurance billing

Scheduling

Education

HS Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Schedule

Per Diem/Casual

We are so glad you are interested in joining Sutter Health!

Organization

SEBMF-East Bay Medical Foundation

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Location: Primary location is Orinda, CA. Travel and coverage are required across all SEBMF locations based on business needs, including Orinda, Albany, Castro Valley, Berkely, Richmond, Lafayette, Antioch, Solano, and Brentwood.

Schedule: Varied 8-hour day shifts ranging between 6:45 AM - 8:15 PM, including weekends and holidays as needed, (subject to change).

Education

Job Description

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Day/Evening

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

As Needed, Saturday, Sunday

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.