Patient Service Representative II

Sutter Health; Oakland (CA); Sur place; USD 44 000 - 62 000; Plein temps

Avantages offerts par ce poste

Benefits

Résumé du poste

Sutter Health in Oakland, CA is seeking a patient access specialist to greet and check-in patients, verify information, and schedule appointments. You will collect payments for services and update the Electronic Health Record (EHR) while ensuring privacy and compliance with PHI regulations.

This role requires a HS diploma or equivalent and about 1 year of relevant experience. You will work varied shifts, 40 hours weekly, across SEBMF locations, collaborating with healthcare teams for efficient

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.

Responsabilités

• Greet and check-in patients.
• Verify patient information and collect payments.
• Schedule appointments and update EHR.
• Facilitate intake forms and insurance documents.
• Maintain patient privacy and PHI compliance.

Connaissances

Patient registration

Billing basics

EHR access

Communication

Time management

Teamwork

Formation

HS Diploma or equivalent

Outils

Microsoft Office Suite

Description du poste

We are so glad you are interested in joining Sutter Health!

Organization

SEBMF-East Bay Medical Foundation

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Location: Primarily based in Oakland, CA, with travel and coverage required across all SEBMF locations as needed, including Berkeley, Albany, Castro Valley, Orinda, Richmond, Lafayette, Antioch, Brentwood, and Vallejo.

Schedule: Varied, 8 hour shifts ranging from 7am - 5pm, weekends as needed (subject to change).

Education

Job Description:

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience

Typical Experience

• 1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Varied

Schedule

Full Time

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.