Patient Services Representative II, Neuroscience

Jobtailor; Roseville (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a front desk/clinical receptionist for our outpatient facility. You will greet patients, verify information, process check-ins, and schedule visits while maintaining accurate EHR records and assisting with insurance forms.

Strong communication, organizational skills, and the ability to work both independently and with a team are essential. The role requires attention to PHI privacy and efficient multitasking in a fast-paced environment.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and patient billing.
• Ability to interpret written, oral, diagram, or schedule-form data and instructions.
• Written and verbal communication skills.
• PHI privacy knowledge and compliance.

Responsibilities

• Greet and check in patients entering the outpatient facility.
• Schedule appointments and update EHR with visit details.
• Verify patient information and insurance details.
• Collect payments for services.
• Travel between Auburn and Roseville locations as needed.
• Orient staff to department procedures and assist with form completion.

Skills

Communication

Time management

Organizational skills

Teamwork

Independent work

Multitasking

Education

HS Diploma or equivalent

Equivalent experience accepted

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

EHR software

Job description

• Serve as the first point of contact for patients entering the outpatient medical facility
• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update electronic health records (EHR)
• Facilitate healthcare and insurance form completion
• Collect payments for services
• Gain patient, family/support group, and healthcare provider confidence through competent performance and effective communication
• Adhere to organizational and local, state, and federal regulations, codes, policies, and procedures
• Perform specific departmental tasks as needed
• Orient other staff to the department as needed
• Travel between Auburn and Roseville locations as needed

Requirements

• HS Diploma or equivalent education/experience
• Equivalent experience accepted in lieu of the required degree or diploma
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures and patient billing
• Ability to interpret written, oral, diagram, or schedule-form data and instructions
• Written and verbal communication skills
• Time management and organizational skills, including prioritization and meeting deadlines
• General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to work independently and as part of a team
• Ability to accomplish multiple tasks in an interruption-filled environment
• Ability to identify, evaluate, and resolve standard problems using established options
• Ability to ensure patient Protected Health Information (PHI) privacy
• Ability to build collaborative relationships with peers and staff
• Ability to travel as needed between Auburn and Roseville locations

Core Competencies

Demonstrates proficiency in patient check-in processes, electronic health record management, and effective communication with patients and healthcare providers. Capable of adhering to regulations while managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

• Electronic Health Record Management
• Patient Check-In Procedures
• Insurance Policies Knowledge
• Written And Verbal Communication Skills
• Time Management And Organizational Skills

Hard Skills

• Patient Billing
• Appointment Scheduling
• Data Interpretation
• Protected Health Information (PHI) Privacy
• Microsoft Office Suite

Soft Skills

• Effective Communication
• Team Collaboration
• Problem Solving
• Interpersonal Skills
• Adaptability

Industry Keywords

• Outpatient Medical Facility
• Healthcare Regulations
• Patient Information Verification
• Form Completion
• Payment Collection