Patient Services Representative II, Hematology Oncology

Jobtailor; Dublin (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Jobtailor is seeking an experienced front desk administrative assistant for our outpatient oncology clinics, with Dublin as the primary location and Fremont coverage as needed. You will greet patients, verify information, schedule appointments, and manage EHR and billing tasks.

The role requires strong communication, PHI privacy, and ability to multitask in a busy setting. Monday–Friday 8:00 a.m.–5:00 p.m., no remote work.

Qualifications

• HS Diploma or equivalent education/experience.
• Equivalent experience accepted in lieu of the required degree or diploma.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures and patient billing.

Responsibilities

• Serve as the first point of contact for patients entering the outpatient medical facility.
• Greet and check in patients.
• Verify patient information.
• Schedule appointments.
• Update electronic health records (EHR).
• Facilitate healthcare and insurance form completion.
• Collect payments for services.
• Support patients, families, and healthcare providers through competent performance and effective communication.
• Follow organizational and local, state, and federal regulations, codes, policies, and procedures.
• Perform specific departmental tasks and/or orient other staff as needed.
• Handle phones and referrals in a primarily back-office role.
• Perform front desk responsibilities as needed.
• Support both Dublin and Fremont Oncology clinics, with Dublin as the primary location and coverage at Fremont as needed.
• Work Monday–Friday, 8:00 a.m.–5:00 p.m., subject to change.

Skills

Electronic Health Record Management

Patient Check-In Procedures

Insurance Verification

Written And Verbal Communication

Time Management

Education

HS Diploma or equivalent education/experience

Equivalent experience accepted in lieu of degree

Tools

Microsoft Office Suite

EHR Systems

Job description

• Serve as the first point of contact for patients entering the outpatient medical facility
• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update electronic health records (EHR)
• Facilitate healthcare and insurance form completion
• Collect payments for services
• Support patients, families, and healthcare providers through competent performance and effective communication
• Follow organizational and local, state, and federal regulations, codes, policies, and procedures
• Perform specific departmental tasks and/or orient other staff as needed
• Handle phones and referrals in a primarily back-office role
• Perform front desk responsibilities as needed
• Support both Dublin and Fremont Oncology clinics, with Dublin as the primary location and coverage at Fremont as needed
• Work Monday–Friday, 8:00 a.m.–5:00 p.m., subject to change

Requirements

• HS Diploma or equivalent education/experience
• Equivalent experience accepted in lieu of the required degree or diploma
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures and patient billing
• Ability to interpret written, oral, diagram, and schedule-form data and instructions
• Written and verbal communication skills
• Time management and organizational skills, including prioritization and meeting deadlines
• General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to work independently and as part of a team
• Ability to accomplish multiple tasks in an environment with interruptions
• Ability to identify, evaluate, and resolve standard problems using established options
• Ability to ensure patient Protected Health Information (PHI) privacy
• Ability to build collaborative relationships with peers and staff

Core Competencies

Demonstrates proficiency in patient check-in processes, electronic health record management, and insurance verification while ensuring compliance with healthcare regulations. Exhibits strong communication, organizational, and time management skills to support patient care effectively.

Highest-signal resume keywords

• Electronic Health Record Management
• Patient Check-In Procedures
• Insurance Verification
• Written And Verbal Communication Skills
• Time Management And Organizational Skills

Hard Skills

• Patient Billing Knowledge
• Appointment Scheduling
• Healthcare Form Completion
• Problem Solving
• PHI Privacy Compliance

Soft Skills

• Effective Communication
• Team Collaboration
• Prioritization
• Adaptability

Industry Keywords

• Outpatient Medical Facility
• Healthcare Regulations
• Patient Care
• Insurance Policies

Tools & Technologies

• Microsoft Office Suite
• EHR Systems