Patient Services Representative – Pediatric Specialist

Jobtailor; Normal (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a detail-oriented medical front desk administrative assistant in Illinois to support daily clinic operations. You will handle patient check-in/out, schedule appointments, register patients, and manage communications with physicians, nurses, and staff.

The role requires an Associate's Degree, basic computer skills, insurance knowledge, and must complete mandatory insurance training. Monday–Friday, 8a–5p, with E-Verify work authorization.

Qualifications

• Associate's Degree required.
• Basic computer skills required.
• General office equipment proficiency.
• Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits.
• Mandatory insurance training and ongoing competency refreshers.

Responsibilities

• Coordinate and participate in daily clinic preparation.
• Identify patients and perform patient check-in/check-out.
• Post charges and manage cash.
• Schedule patient appointments.
• Register patients and set up accounts.
• Make and manage phone calls.
• Take and deliver messages to physicians, nurses, and others.
• Accurately distribute messages according to practice communication standards.
• Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
• Initiate and secure prior authorizations as needed.

Skills

Patient Registration

Appointment Scheduling

Prior Authorization

Insurance Coverage Proficiency

Telephone System Competence

Education

Associate's Degree

Tools

Telephone Systems

Job description

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Make and manage phone calls
• Take and deliver messages to physicians, nurses, and others
• Accurately distribute messages according to practice communication standards
• Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
• Initiate and secure prior authorizations as needed
• Conduct oneself in a responsible and professional manner

Requirements

• Associate's Degree
• Basic computer skills
• General office equipment proficiency
• Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
• Successful completion of mandatory insurance training and ongoing competency refreshers
• Competence initiating and securing prior authorizations as needed
• Competence with telephone systems
• Ability to accurately, completely, and promptly report medical information
• Ability to work Monday-Friday, 8a-5p
• Work authorization verification through E-Verify

Core Competencies

Demonstrates proficiency in patient registration, appointment scheduling, and managing patient communications while ensuring compliance with insurance coverage rules and prior authorization processes. Exhibits strong organizational skills and professionalism in a clinical environment.

Highest-signal resume keywords

• Patient Registration
• Appointment Scheduling
• Prior Authorization
• Insurance Coverage Proficiency
• Telephone System Competence

Hard Skills

• Basic Computer Skills
• General Office Equipment Proficiency
• Insurance Coverage Rules
• Medical Information Reporting
• Cash Management

Soft Skills

• Professionalism
• Communication Skills
• Organizational Skills

Certifications & Qualifications

• Associate's Degree
• Mandatory Insurance Training

Industry Keywords

• Patient Check-In/Check-Out
• In-Basket Activities
• Work Queue Activity
• E-Verify

Tools & Technologies

• Telephone Systems