Patient Services Representative II

Jobtailor; Fremont (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a friendly, detail-oriented medical front desk receptionist to welcome patients, verify information, and schedule appointments. The role includes updating EHRs, facilitating intake forms, and collecting payments in a fast-paced healthcare setting.

The ideal candidate possesses strong written and verbal communication, solid time management, and excellent organizational skills to ensure smooth patient flow while complying with healthcare regulations.

Qualifications

• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures.
• Ability to interpret various data and instructions.
• Written and verbal communication skills.
• Time management and organizational skills.
• General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Greets and checks-in patients, verifies information, and schedules appointments.
• Updates Electronic Health Records (EHR).
• Facilitates intake procedures, including completion of healthcare and insurance forms.
• Collects payments for services.
• Gains confidence and cooperation from patients and their families.
• Adheres to all organizational regulations, codes, policies, and procedures.

Skills

Written communication

Verbal communication

Time management

Organizational skills

Interpersonal skills

Data interpretation

Tools

Microsoft Office

Word

Excel

Outlook

Job description

• Serves as the first point of contact for patients entering the medical facility
• Greets and checks-in patients, verifies information, and schedules appointments
• Updates Electronic Health records (EHR)
• Facilitates intake procedures, including completion of healthcare and insurance forms
• Collects payments for services
• Gains confidence and cooperation from patients and their families
• Adheres to all organizational regulations, codes, policies, and procedures

Requirements

• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures
• Ability to interpret various data and instructions
• Written and verbal communication skills
• Time management and organizational skills
• General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, Outlook)

Core Competencies

Demonstrates proficiency in patient intake processes, including scheduling appointments and updating Electronic Health Records (EHR). Exhibits strong communication, time management, and organizational skills while adhering to healthcare regulations and policies.

Highest-signal resume keywords

• Electronic Health Records (EHR)
• Patient Check-In Procedures
• Insurance Policies Knowledge
• Written And Verbal Communication Skills
• Time Management Skills

ATS Optimization Keywords

Hard Skills

• Patient Intake Procedures
• Appointment Scheduling
• Data Interpretation
• Payment Collection
• Healthcare Forms Completion

Soft Skills

• Communication Skills
• Organizational Skills
• Interpersonal Skills

Industry Keywords

• Healthcare Regulations
• Patient Cooperation
• Insurance Procedures

Tools & Technologies

• Microsoft Office Suite
• Word
• Excel
• Outlook