Patient Services Representative

Jobtailor; Champaign (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Jobtailor in Illinois is seeking a dedicated medical front desk coordinator to support daily clinic operations. You will handle patient check-in/out, registration, appointment scheduling, and insurance tasks. The role emphasizes accurate reporting of medical information and strong patient communication.

Work hours are Monday–Friday, 8:00am–5:00pm, with no weekend or on-call requirements. A positive image and efficient handling of in-basket requests are essential to ensure patients receive timely

Qualifications

• Associate's Degree or work experience in lieu of education.
• Proficient with insurance coverage rules, including eligibility, network coverage, and benefits.
• Mandatory insurance training completed and ongoing competency refreshers.
• Competent to initiate and secure prior authorizations.
• Competent in telephone system operation and message handling.
• Ability to accurately and promptly report medical information.
• Availability Monday–Friday, 8:00am–5:00pm.
• No weekend, holiday, or on-call requirements stated.

Responsibilities

• Coordinate and participate in daily clinic preparation, including patient identification, check-in/check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls.
• Operate the telephone system and take and deliver messages to physicians, nurses, and others.
• Accurately, completely, and promptly report medical information obtained from patients and referring physicians.
• Distribute messages according to practice communication standards.
• Manage incoming patient care requests involving in-basket activities, referrals, work queue activity, and incoming telephone calls.
• Initiate and secure prior authorizations as needed.
• Provide information and a positive image to ensure patients’ needs are met.

Skills

Patient Identification

Appointment Scheduling

Prior Authorization

Insurance Coverage Rules

Telephone System Operation

Education

Associate's Degree or relevant work experience

Tools

Telephone System

Job description

• Coordinate and participate in daily clinic preparation, including patient identification, check-in/check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls
• Operate the telephone system and take and deliver messages to physicians, nurses, and others
• Accurately, completely, and promptly report medical information obtained from patients and referring physicians
• Distribute messages according to practice communication standards
• Manage incoming patient care requests involving in-basket activities, referrals, work queue activity, and incoming telephone calls
• Initiate and secure prior authorizations as needed
• Provide information and a positive image to ensure patients’ needs are met

Requirements

• Associate's Degree in a related field, or work experience in lieu of education
• Proficient with insurance coverage rules, including eligibility, network coverage, and benefits
• Successful completion of mandatory insurance training and ongoing competency refreshers
• Competent to initiate and secure prior authorizations
• Competent in telephone system operation and message handling
• Ability to accurately and promptly report medical information
• Ability to work Monday–Friday, 8:00am–5:00pm
• No weekend, holiday, or on-call requirements stated

Core Competencies

Demonstrates proficiency in patient management processes, including appointment scheduling, charge posting, and prior authorization. Capable of effectively communicating medical information and managing patient care requests while maintaining a positive patient experience.

Highest-signal resume keywords

• Patient Identification
• Appointment Scheduling
• Prior Authorization
• Insurance Coverage Rules
• Telephone System Operation

ATS Optimization Keywords

Hard Skills

• Charge Posting
• Cash Management
• Patient Registration
• Medical Information Reporting
• In-Basket Activities Management

Soft Skills

• Communication
• Customer Service

Certifications & Qualifications

• Mandatory Insurance Training

Industry Keywords

• Patient Care Requests
• Eligibility
• Network Coverage
• Benefits

Tools & Technologies

• Telephone System