Patient Services Representative

Jobtailor; Portsmouth (VA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Jobtailor in Portsmouth, VA is seeking a patient access front desk representative to be the first point of contact for patient inquiries and to assist with problem-solving, scheduling appointments, and collecting copays.

The role requires strong communication, empathy, and the ability to work in a multidisciplinary healthcare environment while maintaining accurate patient accounts and adhering to HIPAA and regulatory requirements.

Qualifications

• High School Diploma or equivalent.
• 2+ years of front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service-centric approach.
• Empathy and compassion for supporting patients' recovery journeys.
• Ability to work with diverse colleagues and patients.
• Problem-solving ability and sense of urgency.
• Ability to collaborate in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Technological capability across multiple communication and documentation systems.
• Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred.
• Ability to operate with integrity and comply with work standards and regulatory requirements.
• Familiarity with HIPAA and 42-CFR Part 2 desired.

Responsibilities

• Serve as first point of contact for patient inquiries and customer service
• Assist with problem solving patient issues
• Schedule and confirm patient appointments
• Collect point-of-service payments, including patient copays and other patient financial responsibility
• Communicate with clinic teams and central support regarding appointments and follow-up needs
• Attend required meetings and huddles and collaborate within the clinic team
• Maintain accurate new and current patient accounts, including insurance and billing information
• Operate communication and documentation systems while following HIPAA, 42-CFR Part 2, and regulatory requirements

Skills

Customer Service

Problem-Solving

Communication Skills

HIPAA Compliance

MS Office Proficiency

Education

High School Diploma or equivalent

Tools

Outlook

Teams

Word

Job description

• Serve as first point of contact for patient inquiries and customer service
• Assist with problem solving patient issues
• Schedule and confirm patient appointments
• Collect point-of-service payments, including patient copays and other patient financial responsibility
• Communicate with clinic teams and central support regarding appointments and follow-up needs
• Attend required meetings and huddles and collaborate within the clinic team
• Maintain accurate new and current patient accounts, including insurance and billing information
• Operate communication and documentation systems while following HIPAA, 42-CFR Part 2, and regulatory requirements

Requirements

• High School Diploma or equivalent
• 2+ years of prior front desk experience preferred
• Excellent verbal and written communication skills
• Strong customer service-centric approach
• Empathy and compassion for supporting patients' recovery journeys
• Ability to work with diverse colleagues and patients
• Problem-solving ability and sense of urgency
• Ability to collaborate in a multidisciplinary healthcare environment
• Adaptability in a dynamic work environment
• Technological capability across multiple communication and documentation systems
• Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
• Ability to operate with integrity and comply with work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired

Core Competencies

Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and appointments. Proficient in maintaining patient accounts and adhering to regulatory requirements, including HIPAA and 42-CFR Part 2.

Highest-signal resume keywords

• Customer Service
• Problem-Solving
• Communication Skills
• HIPAA Compliance
• MS Office Proficiency

ATS Optimization Keywords

Hard Skills

• Patient Scheduling
• Point-of-Service Payment Collection
• Account Management
• Documentation Systems Operation
• Regulatory Compliance

Soft Skills

• Empathy
• Compassion
• Adaptability
• Collaboration
• Sense of Urgency

Industry Keywords

• HIPAA
• 42-CFR Part 2
• Healthcare Environment
• Patient Inquiries
• Multidisciplinary Collaboration

Tools & Technologies

• MS Office
• Outlook
• Teams
• Word