Patient Access Representative

Jobtailor; Springfield (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking an onsite healthcare front desk coordinator in Minnesota to greet patients, collect demographics and insurance data, and direct patients to appointments. You will verify benefits, collect payments, and assist with scheduling add-ons while maintaining compliance with health insurance processes.

The role requires basic computer skills, strong customer service, and knowledge of revenue cycle components. Employment eligibility in the United States is required.

Qualifications

• Must be 16 years of age.
• Education and/or experience needed to meet required functional competencies as listed on the job description.
• 0 to 2 years of experience using a computer, including Microsoft Word, Excel, and Outlook.
• High school diploma or GED preferred.
• 0 to 2 years of customer service experience preferred.
• 0 to 2 years of general office experience preferred.
• 0 to 2 years of knowledge of revenue cycle and health care insurance components preferred.
• Ability to lift up to 20 lbs. occasionally and up to 10 lbs. frequently.
• Employment eligibility verification required for work in the United States

Responsibilities

• Greet and check in patients and complete appropriate paperwork.
• Collect demographic, insurance, and financial information.
• Direct patients to appointments or procedures and assist with scheduling add-ons.
• Verify payer eligibility and benefits information and interpret results.
• Collect co-pays or deductibles and explain financial programs.
• Refer complex questions to the appropriate department.
• Use resources and tools to complete accounts in assigned work queues.

Skills

Data Collection

Patient Check-In

Appointment Scheduling

Insurance Verification

Financial Information Management

Education

High School Diploma

GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Greet and welcome patients in person
• Collect demographic, insurance, and financial information
• Check in or interview patients and complete appropriate paperwork
• Direct patients to appointments or procedures
• Assist with scheduling add-on appointments
• Verify payer eligibility and benefits information and interpret results
• Obtain patient signatures as needed
• Collect co-pays or deductibles and answer questions about available financial programs
• Refer complex questions as needed
• Use resources, tools, and procedures to complete accounts in assigned work queues
• Assist patients with request-for-information forms and submit them to the appropriate department
• Gather medical record information from departments for collection
• Mentor new staff as needed
• Perform other duties as assigned

Requirements

• Must be 16 years of age
• Education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of experience using a computer, including Microsoft Word, Excel, and Outlook
• High school diploma or GED preferred
• 0 to 2 years of customer service experience preferred
• 0 to 2 years of general office experience preferred
• 0 to 2 years of knowledge of revenue cycle and health care insurance components preferred
• Ability to lift up to 20 lbs. occasionally and up to 10 lbs. frequently
• Employment eligibility verification required for work in the United States

Core Competencies

Demonstrates strong customer service skills and the ability to manage patient interactions effectively. Proficient in handling administrative tasks, including data collection and scheduling, while ensuring compliance with healthcare insurance processes.

Highest-signal resume keywords

• Customer Service Experience
• Microsoft Word Proficiency
• Microsoft Excel Proficiency
• Revenue Cycle Knowledge
• Health Care Insurance Components Knowledge

ATS Optimization Keywords

Hard Skills

• Data Collection
• Patient Check-In
• Appointment Scheduling
• Insurance Verification
• Financial Information Management

Soft Skills

• Interpersonal Skills
• Mentoring
• Problem-Solving

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Health Care
• Patient Interaction
• Revenue Cycle
• Insurance Benefits
• Medical Records

Tools & Technologies

• Microsoft Outlook