Patient Services Associate – Internal Medicine

Jobtailor; Hilliard (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Jobtailor is seeking a friendly, detail-oriented Patient Support Specialist to join our clinical operations team in Ohio. You will greet patients, register and check in, manage appointments, and handle payments and records with care.

The role emphasizes excellent communication, problem solving, and the ability to multitask in a fast-paced environment. Experience in medical office settings and proficiency with common software are preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience preferred.
• Ability to convey information clearly in writing and verbally.
• Strong interpersonal skills for handling confidential situations.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Coordinate and provide patient support services, including answering phones, directing calls, greeting patients and visitors, maintaining medical records, assisting with scheduling, performing office functions, and handling patient payments.

Skills

Customer Service

Multitasking

Verbal Communication

Written Communication

Interpersonal Skills

Problem-Solving

Data Tracking

Education

High School Diploma or Equivalent

Tools

Computer System

Office Software

Job description

• Coordinate and provide patient support services, including answering phones, directing calls, greeting patients and visitors, maintaining medical records, assisting with scheduling, performing office functions, and handling patient payments.
• Greet, register, and check in patients; update demographics and insurance coverage in the computer system.
• Answer patient calls, take and relay messages or scripted care directions, respond to inquiries, and communicate with referring physician offices.
• Perform check-out processes, including co-pay collections, return-visit scheduling, after-visit summaries, and follow-up test coordination.
• Document patient-support activities accurately.
• Monitor patient wait times and notify nurses, leads, or managers about excessive waits.
• Open and route mail; distribute correspondence, reports, and office supplies; mail form letters.
• Track and record patient information or program data.
• Request and handle referrals and medical records from referring offices.
• Schedule appointments when directed.
• Maintain the cash drawer, reconcile daily cash, prepare bank deposits, and complete deposit paperwork where assigned.
• Contact insurance companies to obtain registration or procedural pre-certifications as assigned.
• Use job-related software and systems.
• Travel to other clinical facilities may be required to accommodate staffing levels.
• Perform other duties or special projects as assigned.

Requirements

• High school diploma or equivalent
• One year of customer service experience
• Problem-solving skills
• Ability to manage multiple priorities
• Ability to convey information in writing and verbally
• High interpersonal skills for handling sensitive and confidential situations
• Exceptional customer service skills
• Ability to use job-related software and systems
• Ability to travel to other clinical facilities when required

Core Competencies

Demonstrates strong patient support capabilities, including effective communication, scheduling, and record management. Proficient in handling sensitive information and providing exceptional customer service in a clinical environment.

Highest-signal resume keywords

• Patient Support Services
• Customer Service Experience
• Problem-Solving Skills
• Job-Related Software Proficiency
• Interpersonal Skills

ATS Optimization Keywords

Hard Skills

• Medical Record Management
• Appointment Scheduling
• Co-Pay Collection
• Data Tracking
• Referral Handling

Soft Skills

• Exceptional Customer Service
• Ability to Manage Multiple Priorities
• Effective Verbal Communication
• Written Communication Skills

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Patient Registration
• Insurance Verification
• Clinical Facility Operations

Tools & Technologies

• Computer System
• Job-Related Software