Patient Service Representative

Jobtailor; Oshkosh (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Jobtailor seeks a dedicated Medical Office Front Desk Specialist in Oshkosh, WI to handle patient registration and EHR setup.

You will collect demographics and insurance information, schedule appointments, answer calls, and ensure HIPAA compliance, delivering a welcoming environment with strong service recovery.

Ideal candidates have a high school diploma, work well under pressure, and communicate clearly while maintaining accuracy.

Qualifications

• High School Graduate required.
• Ability to work in a high-stress area independently to meet deadlines.
• Strong attention to detail and accuracy.
• Excellent customer service skills in varied situations.
• Must have excellent service recovery and problem-solving abilities.

Responsibilities

• Creates initial electronic health record that serves as the foundation of the patient medical record.
• Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems.
• Ensures compliance with the organization’s accrediting bodies to positively identify a patient prior to delivery of patient care.
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information.
• Discusses and collects co-pays and other out-of-pocket patient responsibilities.
• Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA.
• Schedules patient appointments; coordinates cancellations, reschedules, wait list requests, and recall requests.
• Provides accurate information regarding test preparations, patient arrival time, and check-in procedures.
• Creates a welcoming and professional environment for patients and visitors by demonstrating extraordinary customer service.
• Answers telephone, screens calls, and takes messages.

Skills

Patient Registration

HIPAA Compliance

Customer Service Skills

Problem-Solving Skills

Attention to Detail

Multitasking

Communication Skills

Independent Thinking

Judgment

Computer Literacy

Education

High School Diploma

Tools

Electronic Health Record Management

Demographic Verification

Insurance Information Collection

Appointment Scheduling

Service Recovery Skills

Computer Systems

Job description

• Creates initial electronic health record that serves as the foundation of the patient medical record
• Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems
• Ensures compliance with the organization’s accrediting bodies to positively identify a patient prior to delivery of patient care
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information
• Discusses and collects co-pays and other out-of-pocket patient responsibilities
• Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
• Schedules patient appointments; coordinates cancellations, reschedules, wait list requests, and recall requests
• Provides accurate information regarding test preparations, patient arrival time, and check-in procedures
• Creates a welcoming and professional environment for patients and visitors by demonstrating extraordinary customer service
• Answers telephone, screens calls, and takes messages

Requirements

• High School Graduate
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
• Strong attention to detail and accuracy
• Excellent customer service skills in a variety of situations
• Must have excellent service recovery skills.
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.
• Strong understanding and comfort level with computer systems.
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers.

Core Competencies

Demonstrates expertise in patient registration, ensuring compliance with HIPAA and accrediting bodies while providing exceptional customer service. Proficient in managing patient information and appointments, with strong problem-solving and communication skills.

Highest-signal resume keywords

• Patient Registration
• HIPAA Compliance
• Customer Service Skills
• Problem-Solving Skills
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Electronic Health Record Management
• Demographic Verification
• Insurance Information Collection
• Appointment Scheduling
• Service Recovery Skills

Soft Skills

• Excellent Communication Skills
• Interpersonal Skills
• Independent Thinking
• Multitasking
• Judgment Exercise

Industry Keywords

• Health Insurance
• Medicare
• Medicaid
• Managed Care
• Commercial Payers

Tools & Technologies

• Computer Systems