Patient Services Representative

Jobtailor; Maumee (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Maumee, OH seeks a healthcare front desk associate to handle patient inquiries, scheduling, and billing support. You will be a patient-facing liaison, ensuring accurate accounts and HIPAA-compliant communication across teams.

The role emphasizes empathy, problem-solving, and collaboration in a multidisciplinary setting. Prior front desk experience is preferred; strong MS Office and communication skills are required.

Qualifications

• High School Diploma or equivalent.
• 2+ years of front desk experience preferred.
• Excellent verbal and written communication skills.
• Customer-service centric with proactive problem-solving.
• Empathy when supporting patients’ recovery journeys.
• Ability to work with diverse colleagues and patients.
• Problem-solving ability and sense of urgency.
• Collaborate in a multidisciplinary healthcare environment.
• Adaptability within a dynamic work environment.
• MS Office software familiarity (Outlook, Teams, Word).
• Familiarity with HIPAA and 42-CFR Part 2.

Responsibilities

• Serve as the first point of contact for patient inquiries and customer services.
• Assist with problem solving patient issues.
• Schedule and confirm patient appointments.
• Collect point of service payments, including patient copays and other patient financial responsibility.
• Communicate with clinic teams and central support regarding appointments and follow-up needs.
• Attend required meetings, huddles, and clinic-team collaboration activities.
• Maintain accurate new and current patient accounts, including insurance and billing information.
• Operate in compliance with HIPAA, 42-CFR Part 2, work standards, and regulatory requirements.

Skills

Customer Service

Problem-Solving

Verbal Communication

Written Communication

Empathy

Collaboration

Adaptability

Technology proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Outlook

Teams

Word

Job description

• Serve as the first point of contact for patient inquiries and customer services
• Assist with problem solving patient issues
• Schedule and confirm patient appointments
• Collect point of service payments, including patient copays and other patient financial responsibility
• Communicate with clinic teams and central support regarding appointments and follow-up needs
• Attend required meetings, huddles, and clinic-team collaboration activities
• Maintain accurate new and current patient accounts, including insurance and billing information
• Operate in compliance with HIPAA, 42-CFR Part 2, work standards, and regulatory requirements

Requirements

• High School Diploma or equivalent
• 2+ years of prior front desk experience preferred
• Excellent verbal and written communication skills
• Strong customer service-centric approach and initiative to offer solutions
• Empathy and compassion when supporting patients’ recovery journeys
• Ability to work with diverse colleagues and patients
• Problem-solving ability and sense of urgency
• Ability to collaborate in a multidisciplinary healthcare environment
• Adaptability within a dynamic work environment
• Technological capability across multiple communication and documentation systems
• Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
• High degree of integrity and compliance with work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired

Core Competencies

Demonstrates strong customer service skills and problem-solving abilities while maintaining compliance with HIPAA and regulatory requirements. Proficient in managing patient accounts and scheduling within a multidisciplinary healthcare environment.

Highest-signal resume keywords

• Customer Service
• Problem-Solving
• HIPAA Compliance
• Appointment Scheduling
• MS Office Proficiency

ATS Optimization Keywords

Hard Skills

• Appointment Scheduling
• Patient Account Management
• Point Of Service Payments
• Insurance Verification
• Documentation Systems

Soft Skills

• Verbal Communication
• Written Communication
• Empathy
• Collaboration
• Adaptability

Industry Keywords

• HIPAA
• 42-CFR Part 2
• Healthcare Compliance
• Patient Inquiries
• Customer Service Standards

Tools & Technologies

• MS Office
• Outlook
• Teams
• Word