Patient Services Representative I

Wilmington Community Clinic; California (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

10 vacation days

12 paid holidays

Sick leave

Life insurance

Retirement plan

Employee assistance program

Job summary

Wilmington Community Clinic is seeking a Patient Services Representative I to be the first point of contact for patients and visitors. You will perform reception, registration, scheduling and various administrative duties to support clinic operations and ensure a welcoming environment.

The role emphasizes high-quality customer service, data accuracy in the EHR, and adherence to HIPAA. Prior experience in a healthcare setting is preferred; high school diploma required, with an associate degree

Qualifications

• High school diploma or equivalent required.
• Associate degree or higher in Healthcare Administration or related field preferred.
• Experience in a healthcare or medical office setting.
• Experience in patient scheduling and front desk operations preferred.
• Schedule, reschedule, and cancel appointments in accordance with clinic scheduling guidelines, maximizing provider availability and reducing patient wait times.
• Register patients and verify demographic information, ensuring accurate and complete data entry into the EHR.
• Identify and resolve basic scheduling conflicts and communicate changes to patients in a timely and professional manner.
• Greet and welcome all patients and visitors, providing a warm, courteous, and professional first impression of the clinic.
• Verify insurance information and collect co-pays or payments for services at check-in or check-out.
• Assist patients with program eligibility, including screening and enrollment in coverage programs, and help them navigate available resources.
• Respond to phone calls, emails, and other inquiries, providing accurate information regarding appointments, services, and clinic procedures.
• Enter patient information accurately and promptly into the EHR and related systems to support smooth clinical workflows.
• Maintain strict confidentiality of all patient records, ensuring compliance with HIPAA and organizational privacy standards.
• Collect, scan, and upload required documents into the EHR and assist patients with completing forms.
• Serve as a liaison between patients and healthcare staff, helping address concerns and ensuring patients receive appropriate support.
• Coordinate with clinical and administrative teams to support efficient patient flow and seamless service delivery.
• Adhere to all clinic policies, procedures, and regulatory requirements to ensure high-quality patient service.
• Complete other duties as assigned, supporting overall clinic operations.

Responsibilities

• Schedule, reschedule, and cancel appointments.
• Register patients and verify demographic information.
• Enter patient data into the EHR.
• Verify insurance information and collect co-pays.
• Assist patients with program eligibility and enrollment.
• Respond to calls and emails about appointments and services.
• Maintain HIPAA-compliant confidentiality.
• Coordinate with clinical teams to support patient flow.
• Greet patients and visitors warmly.
• Complete other duties as assigned.

Skills

Interpersonal skills

EHR proficiency

Organizational skills

Patient confidentiality

Multitasking

Education

High school diploma

Associate’s degree in Healthcare Administration or related field

Tools

Scheduling software

EHR systems

Job description

All Jobs > Patient Services Representative I

Have you ever wanted to be a part of something bigger? Have you ever wanted to make a difference? At Wilmington Community Clinic, here you can. WCC provides quality, non-discriminatory primary care, mental health, dental and women’s health services to improve the health and well-being of all served – regardless of their ability to pay. We have served patients in and around Wilmington and Los Angeles for over 40 years. Our multi-generational impact makes us proud of the services we provide, and we put patient care front and center - it's The Wilmington Way!

Position Summary

The Patient Services Representative I is the initial point of contact for patients and visitors. This role performs basic reception, registration, scheduling and administrative duties to support clinic operations. The Level 1 Representative ensures a welcoming environment and provides high-quality customer services to every patient.

Compensation and Benefits

• The compensation for this position is $22.00 hourly.
• Medical, dental and vision health insurance plans.
• 10 vacation days for first year employees.
• 12 paid holidays.
• Sick leave.
• Life insurance.
• A retirement plan.
• An employee assistance program.

Education and Experience

• High school diploma or equivalent required; Associate’s degree or higher in Healthcare Administration or related field preferred.
• Experience a healthcare or medical office setting, with experience in patient scheduling and front desk operations preferred.
• Schedule, reschedule, and cancel appointments in accordance with clinic scheduling guidelines, maximizing provider availability and reducing patient wait times.
• Register patients and verify demographic information, ensuring accurate and complete data entry into the EHR.
• Identify and resolve basic scheduling conflicts and communicate changes to patients in a timely and professional manner.
• Greet and welcome all patients and visitors, providing a warm, courteous, and professional first impression of the clinic.
• Verify insurance information and collect co-payments or payments for services at check-in or check-out.
• Assist patients with program eligibility, including screening and enrollment in coverage programs, and help them navigate available resources.
• Respond to phone calls, emails, and other inquiries, providing accurate information regarding appointments, services, and clinic procedures.
• Enter patient information accurately and promptly into the EHR and related systems to support smooth clinical workflows.
• Maintain strict confidentiality of all patient records, ensuring compliance with HIPAA and organizational privacy standards.
• Collect, scan, and upload required documents into the EHR and assist patients with completing forms.
• Serve as a liaison between patients and healthcare staff, helping address concerns and ensuring patients receive appropriate support.
• Coordinate with clinical and administrative teams to support efficient patient flow and seamless service delivery.
• Adhere to all clinic policies, procedures, and regulatory requirements to ensure high-quality patient service.
• Complete other duties as assigned, supporting overall clinic operations.

Skills

• Strong interpersonal and communication skills, with the ability to interact professionally with patients, healthcare providers, and team members.
• Proficiency in using electronic health records (EHR) systems and other relevant software applications.
• Excellent organizational and multitasking abilities, with attention to detail and accuracy.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Ability to work in fast-paced environment and handle multiple tasks.