Patient Services Representative (FT-Nights)

Nutex Health; Humble (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Nutex Health, Inc. is seeking a Patient Services Representative (FT-Nights) to manage patient access, registration, and billing in a hospital setting.

The role emphasizes accurate data entry, EMR documentation, and professional patient interactions to ensure smooth admissions and transfers. Candidates should have strong communication skills, attention to detail, and a commitment to patient confidentiality, while complying with EMTALA and HIPAA regulations.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years in a Patient Access Representative role in a Hospital, ER, or Clinic.
• Experience in medical registration, admitting, and scheduling in ER or hospital preferred.

Responsibilities

• Greet patients professionally at front desk and route to appropriate services.
• Perform accurate patient registration and transactions in compliance with protocols.
• Maintain patient records, scan documents to EMR, and ensure privacy and compliance.
• Answer calls, manage insurance questions, and assist with billing inquiries.
• Collect payments at time of service and reconcile cash drawer daily.
• Support facility cleanliness and participate in staff meetings to improve service.

Skills

Communication skills

Organization

Attention to detail

Patient confidentiality

Education

High School Diploma or equivalent

Tools

EMR system

Job description

Patient Services Representative (FT-Nights)The Patient Services Representative (PAR) plays a crucial role in the hospital’s operational efficiency by ensuring a smooth admission, discharge, and transfer process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the facility, ensuring patients receive the care they need while upholding the standards of the healthcare facility. This position must also comply with all departmental, hospital, governmental, and other healthcare licensing agency regulations related to the Emergency Medical Treatment and Labor Act (EMTALA) and the Health Insurance Portability and Accountability Act (HIPAA).Qualifications required:• High School Diploma or equivalent• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic• Previous experience in medical registration, admitting, and scheduling in an ER or hospital setting is preferredEssential Job Functions and Responsibilities1. Front Desk Operations:• Greet all patients, guests, vendors in a professional, friendly, and courteous manner. Demonstrate and maintain knowledge of conducting business with customer service principles according to company standards, determining necessary services, and directing patients accordingly.• Conduct accurate and complex patient registration and transactions as appropriate and in compliance with company protocols, facilitating efficient patient access with all hospital departments and billing.• Maintain logs of patient information, maintain patient records by creating new files, scanning appropriate documentation to the EMR, filing, and discarding in accordance with federal and state regulations.• Serves as first line resource for patient questions regarding insurance benefits and billing.• Perform clerical duties such as faxing, copying, scanning; Answering, screening, and directing incoming phone calls, and maintaining office supplies.• Conduct patient exit interviews to gather feedback, assist with obtaining patient satisfaction reviews, and proactively address and mitigate concerns prior to discharge to improve overall patient experience and retention.2. Financial Responsibilities:• Accurately collect applicable payments—based on insurance benefits and hospital self-pay rates—using cash, checks, or credit cards at the time of service and/or toward outstanding account balances.• Enter patient payments into the computer software and provide receipts. Maintain an accurate financial ledger, balance and maintain cash drawer, and perform daily reconciliation of patient accounts.3. Facility Cleanliness:• Assist in maintaining the overall cleanliness of the facility.4. Communication Skills:• Interact courteously with patients, families, physicians, and team members, upholding the company’s core values5. Professional Development:• Attend monthly staff meetings and engage in performance improvement activities6. Other Duties:• Perform any job related to the registration and patient access process.• Assist management with additional tasks or projects as assignedNonessential Job functions:• Support patient care areas by ensuring appropriate supplies are stocked• Assist with patient restraint procedures and documentation as needed• Remain flexible with staffing patterns, and staffing conflicts that may include participating in temporary assignments.Job Competencies:• Proficient in navigating and utilizing Electronic Medical Records (EMR)• Understanding and compliance with Hospital Policies and Procedures• Commitment to ongoing education and professional developmentPhysical Requirements:• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance• Occasional: Climbing, Kneeling, Distinguishing colors• Rarely: Exposure to electric shock and confined spacesWork Environment:• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious material• Adhere to and demonstrate knowledge of policies, procedures, and regulations pertaining to infection control, hazardous materials, fire safety, emergency preparedness, and safety.#ray10